Technical Help Desk
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
18 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Chicago
- On-site
- Hourly salary: $23
Job Description
JOB DESCRIPTIONHybrid role- Monday and Friday are WFH. What You Will Do:
- Act as the first line of contact for troubleshooting problems with 3D TRASAR and Nalco field equipment.
- Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications product literature and pricing.
- Communicate with customers regarding pricing warranty and equipment parts utilizing SAP
- Track phone calls and email support tickets using ticket tracking system using Service Now.
- Provide technical guidance to product marketers R&D and commercialization teams in assigned technology areas.
- Support team vision goals and metrics
- Collaborate with the Level 2 team on escalated issues
Position Details:
- Work week and shift: Monday-Friday 8:30am-5:00pm
- Location: Naperville IL
Minimum Qualifications:
- High school diploma or equivalent
- 1-2 years of technical experience
- Basic knowledge of PLCs and electrical components
- 2-5 years of customer service or contact center experience or relatable field
- Strong communication skills
- Strong organizational skills and attention to detail
- Must be 18 years of age or older
- Must be authorized to work in the U.S.
Preferred Qualifications:
- Bachelors degree or comparable technical experience is preferred.
- Ability to analyze and decipher data in a spreadsheet in a logical manner
- Experience working with Microsoft Office Suite and SAP
- Have clear understanding of industrial electrical and mechanical systems
- Ability to manage multiple projects
- Strong consultative skills
- Proven ability to lead conversations with confidence and clarity
- Ability to work well in high pressure situations with a positive resolution
- Work efficiently against deadlines
