Technical Escalations Engineer 2 (Logs) US-East

The Team

As Datadogs in-house product experts the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers from the worlds most innovative startups to the largest enterprises.

Through deep technical expertise relentless problem-solving and exceptional customer engagement we educate guide and troubleshoot delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call in-depth fact findings meeting or complex investigations we set the gold standard for technical excellence and customer advocacy.

As part of our TEE team youll tackle the most challenging technical problems collaborate directly with Engineering and Product to refine and evolve our platform and mentor teams worldwide elevating the technical bar at every level.

Role Summary

As part of the Technical Escalation Engineering (TEE) team youll operate at the heart of Datadogs ecosystem working at the intersection of Technical Solutions Engineering Product and our Customers. Every challenge you take on will directly impact the performance scalability and success of both our clients and our platform. Youll be in an environment that moves fast challenges you daily and rewards curiosity ownership and technical excellence.

This is your chance to shape the future of observability and security driving innovation mentoring teams and influencing product direction while witnessing your expertise make an immediate and lasting impact.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations lead high-stakes technical calls and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours deliver impactful learning sessions and mentor the Global Support Engineering team (GSE) ensuring theyre equipped to handle any challenge.
• Partner with Engineering and Product to proactively identify gaps drive improvements and advocate for customers in shaping the evolution of our platform.
• Become the go-to expert on Datadog Logs within the Technical Solutions team specializing in end-to-end log ingestion processing and visualization.
• Lead escalations involving missing logs parsing discrepancies pipeline misconfigurations and unexpected indexing or retention behavior.
• Build internal tools reusable diagnostic flows and clear guides that empower TSEs and customers to troubleshoot log issues independently.

Who You Are:

• A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity take initiative and push beyond expectations.
• A strategic thinker who defaults to a client-centric approach proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
• An independent fast learner capable of picking up new technologies adapting to evolving priorities and crafting innovative solutions to complex technical issues.
• A collaborator and mentor who enjoys sharing knowledge raising the technical bar for the team and contributing to a culture of excellence.
• Experienced in troubleshooting common log issues such as parsing failures dropped logs incorrect facets pipeline routing problems and noisy ingestion.
• Comfortable working with GROK JSON and custom log parsers and understand the impact of filters remappers and processors on log behavior.
• Confident navigating log-based monitors Live Tail cold storage rehydration and usage controls like exclusion filters and quotas.
• Analytical and precise you enjoy digging into intricate pipelines identifying root causes and guiding customers to optimized cost-effective solutions.

Bonus points

• Computer Science or Engineering majors
• Experienced in using Zendesk Jira Confluence or similar softwares.

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Generous and competitive US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid