Technical Documentation Business Analyst

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify automate and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash Betterment SoFi Webull and eToro amongst many others; collectively Apex powers access to the stock market for over 22 million end customers.

At Apex we are changing how the securities industry operates by reinventing the status quo which was manual slow and accessible only by the ultra-wealthy. Were digitizing and democratizing systems so that everyone has an opportunity to invest.

When youre at Apex you drive this change. Youre part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin Dallas Chicago New York Portland Belfast and Manila are home to over 1000 employees.

Together were shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. grit results empathy accountability and teamwork with Apex.

Were proud to be recognized for the innovative work we do the purpose-driven nature of our work and the collaborative culture weve created. Here are just a few of the many awards weve recently received:

Best Places to Work

- Presented by BuiltIn

WealthTech of the Year

2025- Presented by US FinTech Awards

The Worlds Top 250 Fintech Companies

2024- Presented by CNBC

ABOUT THIS ROLE

As the Technical Documentation Business Analyst you will play a key role in maintaining the quality accuracy and organization of our technical documentation. Youll collaborate closely with Subject Matter Experts Product Managers and Engineers to ensure our documentation keeps pace with product updates and meets a high bar for clarity and usability. This role suits a detail-oriented person whos comfortable managing multiple work streams in a fast-paced environment.

• Analyze feature changes and updates to determine whether new or updated documentation is needed
• Ensure new features and updates are properly described documented and ticketed
• Manage the release process for documentation updates coordinating timing across teams to ensure changes are published accurately and on schedule
• Partner with client-facing teams to collect evaluate and validate documentation bugs and update requests ensuring theyre accurately scoped and ready for assignment
• Ensure documentation requests from internal and external sources (email Slack etc.) are logged and properly ticketed
• Prioritize and manage the documentation teams ticket backlog based on impact and urgency
• Support team planning by helping create and manage tickets across epics
• Monitor client usage statistics to identify opportunities for documentation improvement
• Build and maintain dashboards and reports that provide actionable insights to partner-facing teams
• Manage updates to AI-driven documentation and use AI tools to test validate and improve documentation quality
• Triage changes generated by AI-driven documentation tools
• Evaluate and recommend tools platforms and automations that enhance operational effectiveness across the organization
• Map analyze and redesign processes to improve efficiency reduce manual effort and ensure consistency across documentation workflows

Preferred Qualifications

• Bachelors degree in Business Administration Communications Technical Writing or a related technical field
• Experience in technical documentation or business analysis within a tech or fintech environment
• Familiarity with API structures and software development processes
• Strong communication and collaboration skills with experience managing projects across multiple teams
• Proficiency with tools like Slack JIRA Confluence or similar platforms
• A problem-solver with strong attention to detail and an interest in applying AI tools to documentation workflows

Why Join Us

• You will be part of a team at the forefront of fintech innovation in an environment that rewards proactive thinking and rewards new ideas.
• This role offers the chance to directly shape the documentation experience for users worldwide while growing your expertise in both technical writing and AI-assisted workflows.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits including healthcare benefits (medical dental and vision EAP) competitive PTO 401k match parental leave and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.