Technical Director

About EcoverseEcoverse is a national distributor of environmental and recycling equipment holding exclusive distribution agreements with leading overseas OEMs and manufacturing partners. We supply dealers and end customers with high-performance recycling machinery backed by responsive parts service and sales SummaryThe Technical Director serves as the critical link between Ecoverse and its overseas factories and OEM partners translating manufacturer expertise into internal capability. This role is responsible for building and strengthening technical communication across the Sales Parts and Service departments ensuring that knowledge gained from manufacturers is captured standardized and distributed throughout the organization. The ultimate goal is to increase internal efficiency by leveraging external technical resources resulting in better-informed employees faster issue resolution and higher satisfaction among dealers and ResponsibilitiesOEM & Factory LiaisonServe as primary technical point of contact with overseas factories and OEM partnersCoordinate on product updates technical bulletins specification changes and engineering supportManage escalation of complex technical or warranty issues to manufacturers and track resolutionTravel to factories/OEM sites as needed for technical reviews audits and training sessionsTraining & Knowledge TransferDevelop and deliver technical training programs for internal staff (Sales Parts Service) and external dealersTranslate manufacturer technical documentation into accessible internal training materials SOPs and reference guidesBuild a structured onboarding/training curriculum for new technical and sales hiresCoordinate factory-led training visits and certifications for service staffCross-Departmental CommunicationEstablish regular communication channels and processes between Sales Parts and Service to reduce silosCreate and maintain a centralized technical knowledge base accessible to all departmentsFacilitate information flow so Sales can accurately represent product capabilities Parts can anticipate demand and Service can resolve issues efficientlyLead recurring cross-functional meetings to align on product issues field feedback and recurring technical themesProcess & Efficiency ImprovementIdentify gaps in technical knowledge or communication that impact dealer/customer satisfactionDevelop feedback loops from field/service data back to OEMs to drive product improvementsSupport development of internal technical documentation troubleshooting guides and FAQsMonitor and report on KPIs related to training effectiveness response times and issue resolutionQualificationsBachelors degree in Engineering Industrial Technology or related field (or equivalent experience)Experience in technical roles within heavy equipment recycling construction or industrial machinery industriesExperience working directly with international manufacturers/OEMsDemonstrated ability to train and communicate technical concepts to non-technical audiencesStrong cross-functional collaboration and project management skillsWillingness to travel domestically and internationallyProficiency with CRM/ERP systems and knowledge-base/documentation toolsKey CompetenciesTechnical fluency in mechanical/hydraulic equipment systemsCross-cultural communication (international OEM relationships)Process-oriented mindset with a focus on measurable efficiency gainsStrong facilitation and presentation skills