Technical Customer Support Manager

• Establish goals and evaluations for Tech support team
• Monitor workload for even distribution
• Provide Technical expertise for liability claims against Dometic
• Provide accurate technical assistance on all dometic air conditioning and refrigeration products to include core legacy and newly release product.
• Provide explanation of warranty process collect complete information required and enter into system.
• Maintain well organized notes of each call.

What do we offer

You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

SKILLS & REQUIREMENTS

• High School graduate or equivalent
• 10-15 years of manufacturing or field service of air conditioning and refrigeration equipment
• 10 years of technical support experience to include field work and training sessions
• Strong knowledge of computers and Dometic programs and processes
• EPA Clean Air 608 Type I and II certificate
• Expert knowledge of air conditioning operation to include refrigerant circuit and controls
• Sound logic skills for working through diagnostics

To be successful in this role we believe that you possess the following skills competencies & characteristics:

• Strong written and verbal communication skills
• Exemplary standards of ethics integrity and accountability
• High attention to detail and strong organizational skills
• Patience and people skills to calm aggravated customers

Dometics Core Values

To thrive and succeed in this role you understand the importance of our core values Together We build our future We play to win We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment that respects individual strengths views and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race color religion age gender national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

• Follow through to ensure customer issue is resolved.
• Communicate to Quality and Engineering when a trending problem is recognized.
• Plan and execute activities to expand and strengthen knowledge of Dometic product and processes.
• Strong focus in field service and technical training sessions
• Train Level I II & III TSRs