Technical Content Engineer, Claris

At Claris clear technical information helps customers turn ideas into working solutions. Were looking for a Technical Content Engineer who brings the practical skills of a software developer to our documentation team and who will grow into the judgment of an excellent technical writer with support from our editorial team. Youll build and maintain the tools pipelines and workflows that make our documentation team faster and more accurate and youll author customer-facing content directly as you develop that expertise. This role combines hands-on engineering and automation with technical writing docs-as-code practices and thoughtful use of AI.

Youll work within Documentation u0026 Localization and partner closely with engineering product and our team of experienced technical writers. The engineering work is central to this role: youll design build test and maintain the software systems CI/CD pipelines validation tooling AI-assisted workflows and integrations that let our documentation keep pace with a fast-changing product. Alongside that youll author and maintain customer-facing documentation in assigned areas as you build your technical-writing role is designed around an intended long-term balance of approximately 50% engineering and 50% technical content reviewed across a quarter rather than enforced week to your first year expect the split to lean more heavily toward engineering while you build out core systems and ramp up on writing craft in parallel.

ENGINEERING u0026 AUTOMATION:nBuild test and maintain scripts integrations and tools that reduce repeated manual work across the documentation and evolve our CI/CD pipeline (git-based review build validation and publishing to the Claris Help Center).nDevelop and maintain automated checks link validation terminology structure and drift between documented behavior and actual product/ integrate and evaluate AI-assisted and agentic workflows (e.g. drafting support semantic search retrieval) with clear inputs review controls and failure the search/retrieval backend and corpus pipeline that power AI-assisted content discovery; monitor reliability freshness and answer your tools setup dependencies and recovery steps so ownership isnt a single point of CONTENTnAuthor and maintain customer-facing help guides and reference material for assigned product areas with editorial support and review from senior technical accuracy through product use API/script exploration and collaboration with with writers to improve templates metadata and contribution workflows as the docs-as-code environment matures.n

3 years of professional experience building and maintaining production software: scripts integrations or services in Python JavaScript/TypeScript or a comparable with Git-based collaborative development code review and implementing or debugging CI/CD to write automated tests diagnose failures and explain the maintenance tradeoffs of your own experience integrating AI/LLM-based tools into a repeatable workflow with a way of evaluating output quality and handling written and verbal communication skills and genuine interest in developing technical-writing craft with team to investigate unfamiliar technical behavior collaborate effectively with engineers and writers and independently deliver a well-scoped project.

Experience with docs-as-code environments static site generators or CCMS/help-authoring with API documentation schema-driven reference generation or automated example/code building or maintaining a search/retrieval system embeddings pipeline or MCP-style technical-writing experience or coursework even if not with FileMaker.n