Technical Consultant Cloud Native

About Us

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure sovereign and AI-ready solutions SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux Kubernetes Edge and AI infrastructure solutions SUSE delivers the flexibility to innovate everywherefrom the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE Choice Happens because we prioritize community interoperability and relentless innovation. Discover how we power mission-critical resilience at .

Job Description

As a Technology Consultant you will play a crucial role in delivering technical consulting services to our customers focusing on SUSE technologies. You will be responsible for implementing solutions performing hands-on configurations and contributing to the design and optimization of customer environments. This role requires a solid understanding of the appropriate segment of the SUSE Portfolio good knowledge of complementary technologies and effective Communication Skills to articulate the benefits of our solutions. You will work directly with customers take ownership of smaller-scale engagements and contribute to internal knowledge sharing demonstrating strong Solution Deployment abilities and Teamwork.

How Youll Contribute

• Act as a technical consultant for SUSE technologies providing expert guidance and implementation support to customers. Assist Lead Architect in larger project where necessary.

• Work with Customers to implement solutions based on SUSE technologies ensuring successful deployment and integration.

• Carry out intermediate hands-on configuration and coding activities as required to address customer requirements for example working on Automation Scripting.

• Maintain a proficient level of understanding of the SUSE portfolio of products staying current with new releases and best practices.

• Possess a good understanding of complementary technologies such as other distributions of Linux Kubernetes etc. to provide comprehensive solutions.

• Participate in Scoping activity for all engagement types helping to define project requirements and deliverables. Your contributions will be key in creating the Scope of Work.

• Able to articulate the benefits of SUSE technologies for users clearly explaining how our solutions address their needs.

• Establish and maintain long-term relationships with users building trust and ensuring ongoing customer satisfaction. This requires strong Relationship Building skills.

• Lead smaller scale customer engagements from the technical perspective taking ownership and driving successful outcomes. Your Customer Engagement skills will be essential.

• Provide internal feedback to improve Services offerings contributing to continuous Process Improvement.

• Understand feature requests and advocate for customers with Product Management and/or Engineering ensuring customer voice is heard.

• Work with existing customers to maintain customer satisfaction proactively addressing their needs and challenges.

• Work effectively in a proactive manner with both customers and colleagues fostering a collaborative environment and demonstrating strong Teamwork.

• Demonstrate strong customer service and communication skills ensuring clear and effective interactions at all levels.

• Demonstrate a willingness to accept feedback and ability to develop new skills and/or strengthen existing skills showcasing a Growth Mindset.

Skills Required

• Automation Scripting: Ability to work on and implement automation scripts for system configurations.

• Communication Skills: Strong verbal and written communication skills to effectively convey technical information to customers and internal teams.

• Complementary Technologies: Good understanding of related open source and cloud-native technologies (e.g. other Linux distributions Kubernetes SUSE Rancher SUSE Security SUSE Virtualization VMWare OpenShift).

• Customer Engagement: Ability to lead smaller-scale customer engagements from a technical perspective.

• Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively.

• Product Portfolio Knowledge: Proficient understanding of a range of SUSEs product portfolio.

• Relationship Building: Ability to establish and maintain strong relationships with customers.

• Scoping Activity: Participation in and contribution to defining project scopes and Statements of Work.

• Solution Deployment: Experience in implementing and deploying solutions based on SUSE technologies.

• Solution Optimization: Ability to contribute to the optimization of customer solutions.

• Teamwork: Strong collaborative skills working effectively with colleagues and customers.

• Technological Knowledge: Technical experience with IT systems administration scripting automation and development

This position is subject to a background check(s) including criminal credit and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSEs external provider where legally permitted.

For US Only - US Pay Transparency Disclaimer

If this role is filled in the United States of America the starting base salary will be within the applicable pay range displayed addition to base salary this position may be eligible for a commission plan and a competitive benefits benefits include comprehensive medical coverage life and disability insurance a 401(k) plan an Employee Assistance Program and generous paid time off and leave policies.

Final compensation will be determined based on factors such as experience skills geographic location internal equity and budget. This pay transparency information applies to US-based roles only.

Base Pay Range Min & Max

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What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals like you with different backgrounds talents skills and perspectives. A truly open community where everyone is welcome has a voice and is encouraged to reach their full potential regardless of age gender race nationality disability sexual orientation religion or any other characteristics.

Sounds like the right fit for you Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future the meantime stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

SUSEs culture is centered on four key values - Choice Community Trust and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice:

We are continuously making choice happen

We are accountable for our choices

We never get complacent

Community:

Nobody is smarter than everybody

We embrace diversity of thought

We are open source first upstream first where collaboration benefits all

Trust:

We are trusted to deliver with integrity

We offer trust by default and do not wait for it to be earned

We foster an environment where everyone trusts each other

Innovation:

We foster a culture of experimentation and embrace change by challenging the norm

We are committed to continuous improvement creativity and adaptability

Ideas are great but without execution they are just ideas