Technical Business Analyst – Identity & Access Management (IAM)

Role Overview

A Technical Business Analyst (IAM) acts as a bridge between business stakeholders and technical teams to design implement and optimize identity and access management solutions. This role combines business analysis IAM domain expertise and technical understanding to deliver secure and compliant access frameworks.

Key Responsibilities

1. Business Analysis & Requirements Gathering

Collaborate with stakeholders to gather and document IAM requirements

Translate business needs into functional and technical specifications

Define use cases for:

o User onboarding/offboarding (Joiner-Mover-Leaver)

o Access requests and approvals

o Role-based access control (RBAC)

Conduct gap analysis for existing IAM processes

2. IAM Solution Design Support

Work with IAM architects to design solutions for:

o SSO (Single Sign-On)

o MFA (Multi-Factor Authentication)

o Identity Federation (SAML OAuth OIDC)

Assist in designing:

o Role models and entitlement mapping

o Access policies and workflows

Create process flows data models and system diagrams

3. Technical Analysis & Integration

Analyze integrations between IAM systems and:

o Active Directory / LDAP

o HR systems (Workday SAP SuccessFactors)

o Enterprise apps (Salesforce ServiceNow)

Support API-based integrations and data mapping

Work with development teams on IAM configurations and enhancements

4. Identity Governance & Compliance

Support implementation of Identity Governance & Administration (IGA)

Define and document:

o Access certification processes

o Segregation of Duties (SoD) rules

Ensure compliance with regulatory requirements:

o SOX GDPR PCI-DSS ISO 27001

Assist in audit preparation and remediation tracking.

5. Testing & Validation

Develop test cases test scenarios and UAT plans

Perform system integration and user acceptance testing

Validate IAM workflows provisioning and de-provisioning processes

Ensure alignment with business requirements