Technical Application Specialist I

Work Schedule

Environmental Conditions

Job Description

Join our ambitious team at Thermo Fisher Scientific Inc. as a Technical Support Specialist I! In this customer service role you will provide outstanding support to our customers ensuring a flawless experience through timely troubleshooting and resolution of complex technical issues. You will collaborate with Field Service Engineering Quality and Product Management teams successfully implementing solutions and contributing to continuous improvements.

• Deliver advanced technical support for our world-class product lines.
• Diagnose and resolve hardware software and application issues efficiently via phone email and remote tools.
• Manage customer cases through Salesforce Service Cloud with meticulous documentation and timely follow-up.
• Work together with interdisciplinary groups to identify underlying reasons and put into effect necessary solutions.
• Support our innovative handheld instruments with troubleshooting and configuration tasks.
• Analyze technical trends and contribute to product and process improvements.
• Develop and maintain comprehensive knowledge articles and troubleshooting guides.
• Provide technical input for customer training product launches and new product introductions.
• Engage in key issue discussions to guarantee customer happiness.
• Ensure strict compliance with internal quality and procedures for blocking issues.

• Bachelors degree in Chemistry Physics Engineering or related field or equivalent technical experience. (Preferred)
• 3 years of experience in technical support instrumentation or analytical instrumentation service.
• Proven knowledge of spectroscopy principles and applications.
• Proficiency with CRM or case management systems.
• Outstanding analytical communication and problem-solving skills.
• Capability to handle numerous tasks simultaneously and work alongside cross-functional teams.

• Experience with Thermo Fisher products such as XRF TruNarc and Gemini.
• Familiarity with hardware diagnostics and network configurations.
• Experience in regulated or forensic environments.
• Understanding ISO/GAMP standards and field service blocking issues.

• Customer Focus & Ownership
• Technical Expertise
• Cross-Functional Collaboration
• Communication & Documentation Accuracy
• Constantly Improving Approach

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

IC