Technical Analyst SRE
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Job Summary
At Blue Cross and Blue Shield of Nebraska we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.
Our team is the power behind that promise. And as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences theres no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue youll find purpose opportunities and the support you need to build a meaningful career and make a powerful impact in our community.
This is a Technical Analyst role with a Site Reliability focus a position that intentionally walks the line between engineer and analyst. The ideal candidate has a technology background is articulate understands data and can wield tooling while bringing the analytical discipline to takeall ofthe logging alerts and telemetry the organization has built and turn it into a process. The Technical Analystis responsible forbuilding andmaintainingthe observability framework across vendor-managed and internal platforms defining SLO/SLA measurement strategies driving MTTR reduction leading incident response and ensuring platform reliability at enterprise scale. This role sits as the connective tissue between observability engineering internal development teams and business stakeholders pulling telemetry togetherestablishingmetrics and driving the improvement process that holds system owners accountable for resilience. AI is a core part of the operating model not an add-on. The Technical Analyst is expected to understand our technology stack and actively leverage AI and AIOps tooling to enhance demonstrate and fix issues automating incident triage correlating alerts generating runbooks accelerating root cause analysis and driving self-healing remediation so engineers dont get paged at 2am for problems AI can resolve. The role combines observabilityexpertisewith a passion for AI-assisted operations strong analytical thinking and the ability to translate platform telemetry and end-user experience signals into actionable business outcomes.The ideal candidate will live within driving distance of the Omaha Nebraska office. This position allows remote flexibility but will have 1 day per week in the office.
What youll do:
Integrate and align enterprise observability across vendor-managed and internal platforms accountable for ensuring monitoring conforms to the reliability policies SLO/SLA targets and MTTR goals this role defines and drives (not for designing the underlying tooling)
Own the service dependency map and asset criticality model identifytier-1 assets how they fail over how they connect and where single points of failure live.
Establish end-user experience monitoring detect when the member or provider experience breaks not just when infrastructure telemetry alerts
Leverage AI and AIOps tooling for incident triage root cause analysis automated runbook execution predictive anomaly detection alert correlation and self-healing remediation.
Define and track SLOs for platform reliability availability latency error rates into business-aligned targets and error budgets.
Build and maintain MTTR and reliability dashboards platform health incident trends perfect-day streaks vendor SLA compliance.
To be considered for this position you must have:
3 years of experience in Site Reliability Engineering (SRE) infrastructure engineering platform operations DevOps or a related technical operations role supporting enterprise systems.
Hands-on experience with enterprise observability and monitoring platforms vent management ITSM/ticketing systems operational dashboards and at least one scripting language such as Python PowerShell or Bash; experience with AI/AIOps tools telemetry logs traces alert correlation and incident response processes is strongly preferred.
Bachelors degree in Computer Science Information Technology or a related field (or equivalent combination of education and experience) plusstrong communication analytical problem-solving and working knowledge of ITIL fundamentals including incident change and problem management.
The strongest candidates for this position will also possess:
Experience with SRE DevOps cloud or observability certifications; healthcare payer or health plan environments; Agile/Scrum delivery; and partnering with engineering teams to translate reliability work into backlog items and sprint-ready user stories.
Experience with AI/ML operations tooling CI/CD pipelines infrastructure-as-code CMDB or service dependency mapping log aggregation or SIEM platforms distributed systems reliability chaos engineering and report/dashboard authoring or data modeling.
Learn more about what makes BCBSNE such an exceptional place to work by visiting strongly believe that diversity of experience perspective and background will lead to a better workplace for our employees and a better product for our customers and members.
Required Experience:
IC
About Company
Blue Cross & Blue Shield of Nebraska offers a variety of health, vision, dental & travel insurance plans for groups, individuals and families at an affordable rate.
