Technical Analyst III Microsoft 365 Collaboration & Automation

Bonus Type

Summary

You place great value on building meaningful relationships and are passionate about helping others leverage technology to work smarter. You excel at translating business needs into practical solutions balancing technical expertise with exceptional communication skills. Bring your knowledge curiosity and problem-solving abilities to us as a Technical Analyst III - Microsoft 365 Collaboration & Automation and help shape the future of workplace productivity and collaboration.

Job Description

The Technical Analyst III is responsible for serving as a technical subject matter expert and trusted advisor for Microsoft 365 services and solutions. This role bridges the gap between business and technology by helping employees leverage modern workplace tools to improve collaboration reduce manual effort automate processes and create measurable business value.

This position requires a business-minded technologist who can move seamlessly between technical analysis solution design platform support governance user adoption and organizational enablement. The ideal candidate possesses strong Microsoft 365 expertise while also demonstrating the ability to lead discovery conversations communicate effectively with technical and non-technical stakeholders and guide business units toward scalable supportable solutions.

Team Culture

Our mission is to empower our company teammates and customers through the delivery of resilient secure and customer-centric technology solutions. We accomplish this by combining deep technical expertise with a strong understanding of our business creating innovative solutions that improve productivity collaboration and employee experience.

As part of our team youll work closely with business partners technology teams and organizational leaders to maximize the value of Microsoft 365 modern workplace technologies automation and emerging AI capabilities.

How Youll Spend Your Time

Work within a team that administers supports and continuously improves Microsoft 365 services including Microsoft Copilot Copilot Agent Builder Copilot Studio Agent 365 Power Platform SharePoint Online Exchange Online OneDrive Teams and related services.
Serve as a liaison between business units and IT to identify opportunities for improved productivity collaboration automation and digital transformation.
Analyze design test implement and support solutions across the Microsoft 365 ecosystem.
Troubleshoot complex collaboration messaging authentication licensing data access integration and platform issues.
Identify evaluate prototype and implement solutions that reduce manual work and improve operational efficiency while balancing governance supportability and user experience.
Support governance security compliance lifecycle management and best practices across Microsoft 365 platforms.
Evaluate implement and support emerging artificial intelligence and generative AI capabilities including Microsoft Copilot Copilot Studio AI agents and automation-assisted workflows.
Perform business process analysis workflow modeling and solution design activities to support business transformation initiatives.
Develop technical specifications documentation standards procedures knowledge articles and support materials.
Partner with business stakeholders to understand requirements recommend solutions and drive adoption of Microsoft 365 technologies.
Deliver end-user training coaching and organizational change management activities to maximize user adoption and business value.
Mentor junior analysts and provide technical leadership across projects and support initiatives.
Ensure solutions align with enterprise architecture standards governance requirements security policies and technology roadmaps.

Education & Experience Requirements

This level of knowledge is typically acquired through completion of a Bachelors Degree in Information Technology Computer Science Business Information Systems or a related field and/or 3-5 years of directly related experience supporting Microsoft 365 collaboration platforms business analysis technical analysis automation solutions or equivalent combinations of education and experience.

Knowledge Skills & Abilities
Experience supporting Microsoft 365 technologies including Teams SharePoint Online OneDrive Exchange Online Power Platform Copilot and related services.
Understanding of Microsoft Copilot Copilot Studio Copilot Agent Builder automation and emerging AI technologies.
Knowledge of collaboration platforms workflow automation productivity tools and digital workplace technologies.
Experience gathering and documenting business and functional requirements.
Strong business process analysis workflow mapping and solution design skills.
Understanding of software integrations APIs data flows and enterprise application ecosystems.
Knowledge of cloud platforms security compliance identity management and governance concepts.
Experience evaluating and implementing solutions with a focus on user experience adoption scalability and supportability.
Ability to conduct discovery sessions facilitate workshops and communicate effectively with technical and non-technical audiences.
Strong analytical and problem-solving skills with the ability to develop practical solutions to moderately complex business and technical challenges.
Experience creating technical documentation standards procedures and training materials.
Understanding of Agile Waterfall or hybrid project delivery methodologies.
Knowledge of IT governance security compliance and operational best practices.
Excellent written and verbal communication skills.
Demonstrated ability to build trusted partnerships with business leaders vendors peers and technology teams.
Passion for continuous learning innovation and helping others adopt modern workplace technologies.

Preferred Qualifications
Microsoft certifications related to Microsoft 365 Power Platform SharePoint Teams Azure Security or Copilot.
Experience supporting enterprise Microsoft 365 environments.
Experience with Power Automate Power Apps Copilot Studio and AI-driven workflow solutions.
Knowledge of financial services banking operations or regulated industries.
Experience leading adoption governance and organizational change management initiatives related to collaboration and productivity platforms.

Working Conditions & Physical Requirements