Technical Analyst I

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement diversity and entertainment Are you enthusiastic about being a team player in one of the most fascinating industries in the world At MGM Resorts we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Technical Analyst I you will play a key role in keeping critical enterprise applications and systems running smoothly across a world-class hospitality this fast-paced IT operations role you will troubleshoot and resolve technical issues monitor and maintain corporate systems collaborate with Service Desk teams vendors and Level 2 support and help drive continuous improvement through knowledge sharing and process enhancements. Youll be responsible for managing incidents communicating system status updates identifying recurring issues and contributing to long-term solutions that enhance system performance and reliability.

THE DAY-TO-DAY:

• Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing systememail or phone

• Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor

• Monitor and manage all corporate systems under Information Technology systems responsibility

• Perform troubleshooting tasks including stopping and starting interfaces reviewing system drives and clearfiles to gain space for efficient performance of applications

• Create and update knowledge documentation for First Call Resolution

• Identify ticket routing gaps and work with Service Desk to correct or improve gaps

• Identify reoccurring issues and finding ways to permanently resolve by working with Operation CenterLevel 2 support or the appropriate vendor

• Formally document all incident tickets per a predefined standardized process

• Advise management of major system or application issues

• Keep end users informed of system status

• Responsible for paging system/application outages and providing updates of those outages to ITdepartments

THE IDEAL CANDIDATE:

• Must be at least 21 years of age

• Must have a Bachelors degree in Computer Science Engineering or a related field or equivalent work experience

• At least one (1) year of prior relevant experience in Information Technology preferably with astrong technical understanding ofthe various hardware softwareand networking systems beingsupported such as such asOpera LMS Infogenesis PatronManagement SpaSoft and/or Stratton Warren.

• Previous Information Systems experience working with the following systems: WindowsServer Linux Red Hat Enterprise Linux and/or VMware (preferred)

• Previous experience working in a similar resort setting(preferred)

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel food and beverage retail and entertainment discounts as well as discounts with company partners on things like travel electronics online shopping and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare financial and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

you ready to JOIN THE SHOW Apply today!