Technical Analyst

EEOC Statement

Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

You must be authorized to work in the United States without employer sponsorship.

Work Environment and Travel Requirements:

• This position is: Remote
• Travel Requirements: Up to 10% - 20% travel to facilities being supported (East Central & West)

Position Summary:

The Technical Analyst is responsible for delivering technical support to Lifepoint Behavioral Health facilities working closely with both technical and non-technical stakeholders. This role ensures the effective operation and support of hardware software and infrastructure systems to maintain continuity of care and business operations.

Essential Functions:To perform this job an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Technical Troubleshooting: Ability to diagnose and resolve hardware software and infrastructure issues independently.
• Customer Focus: Strong commitment to supporting caregivers and staff with timely effective solutions.
• Communication: Ability to clearly communicate technical concepts to non-technical users.
• Time Management: Effectively prioritize and manage multiple requests in a fast-paced environment.
• Documentation Discipline: Accurately capture issue details troubleshooting steps and resolutions.
• Collaboration: Works effectively across IT teams vendors and business stakeholders.
• Problem-Solving: Applies analytical thinking to identify root causes and escalate appropriately.
• Adaptability: Comfortable working across diverse technologies and evolving environments.
• Process Adherence: Follows established procedures policies and service management practices.
• Team Contribution: Shares knowledge and supports peer development to improve overall team performance.

Work Expectations:

• Attendance: Maintains regular reliable attendance to ensure consistent support coverage across facilities
• On-Call Support: Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.
• Travel: Provides onsite support as needed with travel requirements up to approximately 20% depending on business needs.
• Perform other duties as assigned.

Additional Information:

• Position serves both internal co-workers and external customers contractors and vendors.
• Access to and/or works with sensitive and/or confidential information.
• Understanding of healthcare regulatory requirements including HIPAA compliance.

Supervisory Responsibilities:

Not responsible for supervising employees.

Knowledge Skills & Abilities:The requirements listed below are representative of the knowledge skills and/or abilities required.

Education:Associate degree in Information Systems IT or related field preferred.

Experience: 2 years of experience in technical support service desk or healthcare IT environment preferred.

Certifications:

• CompTIA A Network or ITIL Foundation preferred not required.

Mathematical Skills:

• Ability to perform basic business math functions including addition subtraction multiplication and division across whole numbers fractions and decimals.
• Ability to calculate and interpret rates ratios and percentages to support operational analysis and reporting.
• Ability to interpret simple data sets charts and reports to support troubleshooting workload tracking and service performance.
• Demonstrates analytical thinking when evaluating trends ticket volumes and service metrics.

Computer Skills:

• Operating Systems & Applications:Proficient in Microsoft Windows environments and common business applications (e.g. Microsoft 365 suite including Outlook Teams Excel and Word).
• IT Service Management Tools:Experience using ticketing systems (e.g. ServiceNow) to manage incidents requests and work queues.
• End-User Support & Training:Provides guidance and training to end users on applications devices and standard IT processes.
• Identity & Access Support (Preferred):Basic experience with user account management access provisioning MFA and directory services (e.g. Active Directory Okta).
• Infrastructure & Connectivity:Basic understanding of networking concepts (e.g. VPN Wi-Fi printers device connectivity) to support troubleshooting.
• Documentation & Reporting:Ability to create and maintain knowledge articles and document troubleshooting steps resolutions and procedures.
• Productivity Tools & Data Handling:Uses spreadsheets reporting tools and documentation systems to track work analyze trends and support operational reporting.
• Multi-System Navigation:Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel bend crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 motion of the upper body required for extended use of computers. Required specific vision abilities include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.