Technical Accounts Specialist

At SpotHero we work as a team to empower people to get everywhere easier! Were rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient affordable parking in advance on-the-go or through their connected cars and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology delivering value to both sides of this exciting evolving marketplace. Weve been quite busy take a peek at some of our recentannouncements.

Technical Accounts Specialist at SpotHero:

You will play a key role in supporting the Technical Accounts team by managing day-to-day integration operations including triaging Integration SMS requests executing Atom Feed integration configurations and bulk SFDC uploads and monitoring the #parcsintegrations Slack channel. You will partner with Senior Technical Support Specialists Senior Technical Accounts Specialists the Manager Technical Accounts and the broader Supply organization to ensure requests configurations and partner-impacting issues are addressed promptly and accurately. This role is an excellent opportunity to build a strong foundation in technical operations the parking industry and SpotHeros PARCS partner ecosystem.

What you will do:

• Manage and assign Integration SMS requests including unassigned and reopened tickets routed in from and SFDC. Triage assign and escalate to the Senior Technical Support Specialist or Manager Technical Accounts as appropriate.
• Execute Validation API/Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin Atom Feed Usage the Atom Feed Worksheet and Django; partner with the Senior Technical Accounts Specialist and Manager Technical Accounts on complex configurations and escalate to the Integrations Squad when needed.
• Diagnose ongoing trends at various supply locations through research investigation and understanding of multiple internal systems
• Work with Operators PARCS vendors IT services vendors Sales Ops and Growth Managers to support new and existing supply locations on the SpotHero platform
• Monitor the #parcsintegrations Slack channel on the teams monitoring schedule and route requests to the appropriate SFDC queue.
• Maintain a healthy Technical Accounts ticket queue in Salesforce ensuring statuses are accurate ownership is clear and aging tickets are surfaced and escalated.
• Executes PARCS integration onboarding and operational continuity by partnering with the Senior Technical Support Specialist Senior Technical Accounts Specialist Growth Managers the #technical-supply-support Slack channel and the Integrations Squad.
• Capture and maintain documentation in Confluence for routine workflows configuration steps and monitoring procedures so the team can scale consistently.
• Identify opportunities to improve and document existing intake monitoring and configuration processes; surface ideas to the Manager Technical Accounts and Senior Technical Support Specialist.
• Support the broader Technical Accounts team with ad-hoc business requests queue triage and bulk data management as needed.

The following experience is relevant to us:

• 2 years of experience in customer support operations technical coordination or a related administrative role (technology or parking industry experience a plus).
• Strong organizational skills with the ability to manage and triage multiple competing priorities.
• Comfortable working in Salesforce Slack Google Workspace and Confluence.
• Ability to learn new tools systems and workflows quickly.
• Clear professional written and verbal communication skills.
• A proactive detail-oriented mindset with a strong sense of ownership.
• Interest in growing into a more senior technical role (such as Technical Support Specialist).
• Bachelors degree or equivalent hands-on experience preferred.

Core Competencies:

• Action-Oriented - Maintains a sense of urgency to complete tasks and proactively seeks information rather than waiting for it.
• Analytical - Examines information methodically and in detail to complete tasks accurately and identify when something needs to be escalated.
• Collaboration & Team Communication - Works collaboratively with team members and cross-functional partners to complete tasks and achieve shared goals.
• Multi-Task - Executes on more than one task at the same time while keeping the queue and assigned work organized.
• Patience - Remains calmly focused when working through queues ambiguous requests and recurring issues.
• Process Adherence & Improvement - Consistently follows established processes and identifies opportunities to improve or document them.
• Relationship Management - Builds positive working relationships with coworkers and business partners across Supply Growth and Integrations.
• Technical Capability - Curious about how systems and technology work and eager to learn and apply technical concepts such as Atom Feed and API connections.
• Time Management - Prioritizes work effectively to meet service-level expectations and keep the teams queues healthy.

Tools we use:

• SpotHero Admin Backend Salesforce (SFDC) Atom Feed (Usage / Worksheet) Django Admin Integration SMS Knowledge Sharing Platform (Confluence preferred) Slack Google Workspace Issue and Project Tracking Software (Jira preferred)
• Experience with logging and monitoring tools such as Sumo Logic

• Experience with GSuite Salesforce Jira and Confluence

• Chicago IL - 1x a week onsite

• Career game changer A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
• Excellent benefits
  • We cover a generous portion of Medical Premiums 50% of Dental and Vision Premiums company-sponsored Life Insurance STD and AD&D coverage a 401(k) with match and immediate vesting and comprehensive leave policies to meet your needs in creating space for life.
• Flexible PTO policy and outstanding work/life balance We value and support each individual team member.
• Uber Eats weekly lunch stipend for in-office days
• Udemy License and Personal Learning Budget We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend Duh. We help people park!
• The opportunity to collaborate with fun innovative and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. Youll have the opportunity to be part of Employee Resource Groups access allyship learning resources and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering Gearing up for Aspiring Leaders and Mentorship Program.
• Wellness program a workplace that actively supports your physical and mental wellbeing through ongoing events initiatives resources and thoughtful perks and benefits.
• A workplace recognized asCityLights award winnerby 18712026 Best Places To Workby BuiltInMost Loved Workplace Certifiedby the Best Practice Institute and recipient of multiple Comparably awards includingBest Company Culture Best Company for Women and Best Company for Diversity.

• Depending on your skillset and experience you can expect your compensation to be between $60000 - $75000 as well as a discretionary bonus and leading total rewards package including stock options.

At SpotHero we Respect Fellow Drivers by providing an inclusive interview experience for everyone including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce and are committed to building and supporting an inclusive environment for all.

Additionally because we want to Remember to Signal if you choose to provide us personal information in connection with a job application please review ourApplicant Privacy Noticewhich provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.