Product Delivery Advisor, PFaaS
Job Location:
Alpharetta, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Calling all innovators - find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Product Delivery Advisor PFaaSWhat does a successful Product Delivery Advisor do at Fiserv
The Product Delivery Advisor will support the end-to-end lifecycle ofPayFac-as-a-Service (PFaaS) partners including ISVs ISOs and other partner-led distribution models. This roleis responsible forsupporting initial onboarding and integration as well as ongoing post-production support and escalation management.
The Product Delivery Advisor will serve as a technical and operational subject matter expert partnering with clients during onboarding guiding integration development and acting as a Level 2 and Level 3 escalation point followinggo-live.
This role bridges Implementation Product Risk and Support teams to ensure successful onboarding integration stability and long-term scalability ofPFaaSpartnerships.
Partner Onboarding & Implementation Support
Support onboarding of newPFaaSpartners (ISVs ISOs and aggregators) partner with Implementation teamsvalidateconfigurations guide development andassistwith onboarding risk resolution.
L2 / L3 Escalation & Post-Go-Live Support
Act asescalationpoint lead root cause analysis across integrations onboarding and processing issues and manage resolution across internal teams.
Integration & Platform Subject Matter Expertise
Serve as SME forPFaaSintegrations support API troubleshooting onboarding workflows andvalidateintegration quality.
Partner Enablement
Support ISVs/ISOs as L1 support create documentation and reduce repeat escalations through enablement.
Cross-Functional Coordination
Collaborate with Implementation Product Engineering Risk and Compliance teams to resolve issues and ensure ownership clarity.
Continuous Improvement
Identifysystemic issues and improve onboarding documentation and support frameworks.
Partner Relationship Management
Act as primary technical contact manage expectations and communicate effectively.
What You Need to Have:
5years experiencein PaymentsorFinTech
Experience with API integrations and troubleshooting
Strong analytical and communication skills
Proven ability to manage multiple priorities
Strong senseof accountability and follow-through.
Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Ability to speak to a technical and non-technical audience.
Experience with ISV ISO or aggregator models (PayFacand Marketplace clients)
Knowledge of onboarding settlement and payment flows
Familiarity with REST APIs JIRA Confluence
Bachelors degree or equivalent
What is Nice to Have:
Knowledge of Fiserv Systems and platforms
5 years of account management experience with enterprise level clients
Prior experience with Confluence/JIRA/Clarity
Project management/SCRUM certification(s)
Visa Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
Salary Range
$100000.00 - $162000.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
For incentive eligible associates the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Companys sole discretion.Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
