Technical Account Manager

NextDeavor offers health vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation with potential for extended or permanent full-time employment

You will help ensure customers realize measurable value from enterprise digital experience solutions by partnering with customer success field engineering and sales stakeholders. Your work drives account-level planning outcome capture and accelerator delivery to improve customer efficiency and ROI. This role is Remote (Eastern Time Zone).

• Create update and maintain customer-facing documents: Mutual Action Plans (MAPs) Value Runbooks Assessments Strategic Business Reviews and Annual Account Plans.
• Attend internal planning calls with Field Engineers to align MAPs and ensure Success Accelerators are included in account plans.
• Support delivery of Success Accelerators (Operating Model & Change Management Digital Strategy & Roadmaps Tool Workflow & Governance Optimization) and remove value blockers.
• Capture and report qualitative and quantitative customer outcomes tied to engagements (e.g. Deskside Coaching) and record customer verbatim feedback.
• Collaborate with Customer Success Managers Field Engineers Sales and other internal teams to coordinate delivery and escalation management.
• Track and report on customer outcomes milestones and adoption gaps; recommend corrective actions.

• Bachelors degree (typical baseline).
• Strong understanding of digital experience product suites and ability to understand customer technical environments architectures integrations APIs and data flows.
• Experience with account planning and management (MAPs business reviews roadmaps) and framing value realization and ROI.
• Executive-level communication and presentation skills; ability to engage and influence senior stakeholders.
• Experience managing multiple workstreams and coordinating across internal teams to deliver customer outcomes.
• Analytical problem-solving skills and data-driven decision making to assess customer health signals and risks.

• Adobe product certifications (e.g. Adobe Analytics AEM Marketo).
• Cloud/platform certifications (AWS Azure Google Cloud).
• Project management certifications (PMP PRINCE2) or ITIL/service management experience.

$72.31 - $90.39/hour

This role may fill quickly. Submit your resume to be considered.

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