Technical Account Manager, IQVIA Digital

The Technical Account Manager (TAM) will serve as a data solutions and ad tech platform expert supporting Throtles identity solutions and data onboarding including new client requests platform implementations and ongoing data monitoring.

This role requires analytical thinking for each data request and hands-on assistance with platform or technical challenges to ensure clients are fully supported.

As a key stakeholder the Technical Account Manager will work closely with internal teamsincluding Sales Customer Support DevOps Data and Application Developmentto support data workflow processes and manage issues through resolution. This position reports to the Senior Director Data Operations and Integrations.

• Work directly with clients to align data files with their identity solution use cases.
• Oversee the work item queue and communicate match or onboarding requirements for new and existing clients to data and technology teams.
• Support the Sales team in pursuit of new opportunities.
• Ensure audience segments are properly set up at the end platform for data ingestion.
• Proactively monitor new and ongoing client solutions for issues or outages.
• Escalate critical issues to upper management.
• Develop strong knowledge of all identity solution offerings through independent learning and collaboration with colleagues.
• Understand all regulations and laws applicable to assigned roles and responsibilities.
• Develop implement and maintain policies and procedures governing assigned responsibilities including compliance with security requirements for ePHI.

• Experience managing varied workstreams with minimal supervision.
• Client-service mindset excellent communication skills and the ability to provide timely updates to multiple stakeholders.
• Flexibility to adapt to changing priorities prioritize time-sensitive requests multitask effectively and keep multiple projects on track.
• Ability to build relationships and work effectively with cross-functional teams.

• Bachelors degree in a related field such as computer science engineering or information technology.
• Proven experience in technical account management customer success or a similar role preferably in a technology-related industry.
• Strong technical aptitude and the ability to understand and communicate complex technical concepts to non-technical audiences.
• At least three years of industry experience in advertising or marketing technology programmatic ad tech audience strategy platform operations or a technical customer-facing role.
• Experience working with products or services that require frequent or continuous distribution of high-volume data.
• Excellent troubleshooting analytical and problem-solving skills.
• Strong written and oral communication skills.
• Experience working directly with data platforms such as DMPs DSPs and SSPs.
• Knowledge of data transfer protocols including SFTP.
• Basic understanding of audience-building fundamentals and terminology such as Boolean logic.
• Knowledge of basic data structures such as JSON and CSV.
• Experience with Jira and Confluence.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.