Technical Account Manager (Florida or Texas Based)

We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!

Mission:

Own the success of your book of business. Every customer you support is on a journey from new user to confident retained Core Power user-and youre the guide who makes that journey land. Youll drive product adoption get ahead of risk before it ever turns into churn and partner closely with your Customer Account Executive to translate technical wins into real business outcomes. Equal parts technical strategist and trusted advisor youre the reason customers in your book stick around grow and become some of JobNimbuss biggest advocates.

What Youll Be Doing:

• Take full ownership of a dedicated book of business in your territory starting with a strong first customer call and growing into a long-term trusted technical advisor
• Drive adoption of key features (Jobs NSE Payments) that solve each customers specific pain points while spotting and addressing risk factors early before they turn into downgrades or churn
• Own and close customer-critical escalations and partner with your Customer Account Executive (CAE) to co-develop technical roadmaps for feature adoption across your book
• Travel onsite to visit customers in your territory roughly once a month-building the kind of relationships that dont happen over Zoom
• Provide consultation and training at company events and trade shows and identify strategic customers willing to pilot new features and deliver structured feedback to Product
• Train customers on specific features through webinars with Marketing continue customer success support after Professional Services wraps up implementation and flag potential leads for a warm hand-off to JobNimbus Marketing

What Makes You the Hero for This Job:

• Experience owning a non-pooled book of business-anywhere from a handful of enterprise accounts up to roughly 300-at a SaaS or highly technical company. This is non-negotiable
• A track record of driving product adoption and protecting customer retention
• Based in or willing to relocate to the Orlando FL or Dallas TX area with the flexibility to travel locally to customer sites
• Strong consultative and communication skills; comfortable partnering across CAE Product Marketing and Professional Services teams
• Industry experience is a nice-to-have not a requirement
  

Superpowers:

• Extreme Ownership. You own every account in your book-not just the renewal but the entire relationship. If adoption is stalling an escalation needs resolving or your CAE needs technical backup for a growth conversation youre the one who notices and acts. No one has to chase you
• Customer Obsessed. You treat every interaction-a kickoff call an escalation an onsite visit-as a chance to make a customer feel genuinely taken care of. Our customers should finish every conversation with you thinking This team gets it and has my back.
• Proactive Learning. You dont just support the platform-you understand it deeply enough to spot the next feature a customer needs before they ask for it. You stay curious about JobNimbus and your customers businesses so youre always a step ahead of risk.
• Team Commitment. Youre the connective tissue between your customers your CAE Product and Marketing. You loop in the right people at the right time and care about your teams collective wins not just your own books numbers
• Self Awareness. You know where your role starts and ends. You partner with Professional Services Product and your CAE rather than trying to do it all yourself and you ask for help before a small risk becomes a big one.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people lover of music Connect Four ping pong tennis pickleball photography and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.

If you have any questions regarding this job post please email emailprotected.