Tech and Non-Tech Services Managers
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Sourcing Tech & Non-Tech Services Manager - 5A
The Sourcing Tech & Non-Tech Services Manager is responsible for leading strategic sourcing and category management for tech services and professional services across U.S. Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization service quality supplier performance and risk mitigation while ensuring compliance with North Americas regulatory labor safety and data privacy regulations. The position partners are Technology Operations Facilities Engineering Finance Legal EHS and quality stakeholders.
Job Description:
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvements process reengineering automation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
The Sourcing Tech & Non-Tech Services Manager is responsible for leading strategic sourcing and category management for tech services and professional services across U.S. Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization service quality supplier performance and risk mitigation while ensuring compliance with North Americas regulatory labor safety and data privacy regulations. The position partners are Technology Operations Facilities Engineering Finance Legal EHS and quality stakeholders.
Job Description:
- Develop and execute category strategies for Tech Services and Professional Services aligned with business and operational goals
- Manage end-to-end category lifecycle including spend analysis and total cost of ownership (TCO) optimization
- Identify opportunities for consolidation standardization and preferred supplier programs across sites
- Lead large sourcing events (RFP RFQ RFI) for professional services and tech services categories
- Negotiate commercial terms pricing models service levels (SLAs) and master service agreements (MSAs)
- Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.
- Drive continuous improvement cost reduction and cost avoidance initiatives with services suppliers
- Act as a strategic business partner to Technology Engineering Operations EHS Finance and HR
- Translate business requirements into sourcing solutions that balance cost quality safety and service continuity
- Provide market intelligence and benchmarking insights to internal stakeholders
- Deliver and report annual cost savings cost avoidance and value creation metrics
- Leverage should-cost models rate benchmarking and market analytics
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of relevant work experience in the job description
- Approximately 8-10 years experience in handling category management activities in the Professional Services and Tech Services space
- Professional certification (CPSM CPSD CIPS PMP) preferred
- Exposure in drafting category strategy sourcing planning business case creation sourcing execution and contract closure
- Good client facing & client management skills
- Demonstrated experience with Professional Services and Tech Services procurement in the U.S. market
- Experience working with national service providers and regional vendors
- Very good communication skills
- Strong customercentric mindset (clientfacing experience preferred)
- Transformation mindset with ability to identify improvement opportunities
- Highly organized proactive and goaloriented
- High integrity attention to detail and strong prioritization skills
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvements process reengineering automation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
Required Experience:
Manager
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
