Team Lead, Property Management

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR) our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How its going (and growing)

With a talented team of 750 Roofsters our collaborative can-do culture is what fuels our 2022 we closed on our Series E raising $240 million and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software) RentPrep (tenant screening and placement service for landlords) and Mynd (property management platform for both Retail and Institutional investors). In 2025 Roofstock took an ownership stake in Casago (short-term rental management services) expanding our platform to support both long-term and short-term rental investment services.

About the Role

The role of the Property Management Team Lead is to provide excellent service to our investors while leading a high performing property management team. You will drive accountability amongst the property managers in terms of performance customer service and cross-functional are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability high attention to detail and impeccable communication are a given. You will constantly look for ways to improve the team & portfolio performance. You will handle investor escalations partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy.

Responsibilities:

• Oversee a team of property managers for a designated portfolio in accordance with investors changing goals and objectives
• Provide excellent customer service at all times to our investors
• Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again all while appropriately managing the expectations of sophisticated investors
• Handle escalations internally & externally.
• Advocate internally for our investors goals with special emphasis on maximizing revenue & reducing costs.
• Constantly look for opportunities to improve our performance.
• Implement quality control checks over the property managers daily work
• Implement methods to build a fun work environment and team culture
• Build strong virtual relationships with all other Mynd departments
• Build & standardize standard operating procedures and policies.
• Work with product & technology teams to create efficiencies.
• Perform regular performance reviews with direct reports
• Assist with court appearances and potential utility activation payment delivery
• Enthusiastically embrace innovation by testing software processes and organizational changes while providing actionable feedback in the spirit of continuous improvement

Qualifications:

• Must have an active Real Estate License
• Bachelors degree in business or related field or equivalent experience
• 3 years of people management experience
• 7 years experience preferred in operations real estate customer service or account management
• Prior experience in property management cost management or revenue management required
• Extreme attention to detail
• Excellent written and verbal communication skills
• Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
• Passion to create a fun & collaborative team culture
• Thrives in a fast-paced and startup environment
• Tech savvy

Travel required:

• Must be able to travel within the assigned area a minimum of 10% of the time
• Travel may be required for training offsites
• Valid drivers license and a reliable source of transportation