Team Lead Events Processor

About the Opportunity

Prime Response Inc. (PRI) is seeking a Team Lead Events Processor to support Verra Mobilitys speed camera and red-light violations processing operations in Chicago Illinois. This position serves as PRIs onsite leader and primary point of contact for daily operational execution employee support workflow management quality oversight and customer service delivery related to automated traffic enforcement programs.

The Team Lead Events Processor is responsible for coordinating day-to-day operations that support the review validation processing and administration of speed camera and red-light camera violation transactions. The ideal candidate is a hands-on leader who thrives in a fast-paced environment enjoys coaching and developing employees and can effectively balance operational priorities while maintaining high standards of quality accuracy timeliness and customer satisfaction.

Working closely with PRI and Verra Mobility leadership the Team Lead Events Processor helps ensure operational goals are achieved service levels are maintained compliance requirements are met and continuous improvement opportunities are identified and implemented.

Key Responsibilities

• Lead and support daily speed camera and red-light violations processing activities to ensure work is completed accurately efficiently and within established service-level requirements.
  
• Monitor workload volumes establish processing priorities and coordinate staffing resources to meet operational objectives.
  
• Serve as the primary onsite point of contact for operational questions issue resolution and process guidance.
  
• Provide leadership coaching mentoring and day-to-day support to employees.
  
• Monitor operational performance metrics related to violations processing accuracy productivity timeliness and quality.
  
• Ensure compliance with customer requirements standard operating procedures privacy requirements and quality control processes governing violations processing activities.
  
• Investigate operational issues identify root causes and implement corrective actions and preventive measures.
  
• Escalate significant risks issues or performance concerns to management with recommended solutions and mitigation strategies.
  
• Conduct employee onboarding cross-training and ongoing skills development activities.
  
• Maintain accurate operational records reporting and documentation.
  
• Support staffing coordination workload balancing schedule planning and coverage recommendations.
  
• Partner with Verra Mobility leadership to identify and implement process improvements that enhance operational efficiency and customer service delivery.
  
• Prepare operational reports status updates and customer-facing communications as needed.
  
• Foster a positive customer-focused culture built on accountability teamwork communication and continuous improvement.
  

Required Qualifications

• High School Diploma or GED.
  
• Must be able to successfully pass a government background investigation.
  
• Must be able to pass a pre-employment drug screening.
  
• Must maintain eligibility to access customer facilities and systems as required by the contract.
  
• Demonstrated leadership experience in an operations customer service processing logistics compliance or service-delivery environment.
  
• Experience coaching training and developing employees.
  
• Strong organizational analytical problem-solving and decision-making skills.
  
• Ability to manage multiple priorities in a fast-paced operational environment.
  
• Excellent verbal and written communication skills.
  
• Strong attention to detail and commitment to quality and accuracy.
  
• Proficiency with Microsoft Office applications including Word Excel Outlook and Teams.
  

Preferred Qualifications

• Associates or Bachelors degree.
  
• Experience supporting automated enforcement programs traffic violations processing case management compliance operations customer service operations transaction processing or records management.
  
• Experience leading teams responsible for quality assurance workflow management operational reporting or high-volume transaction processing.
  
• Familiarity with service-level agreements (SLAs) operational performance metrics and continuous improvement initiatives.
  

What Were Looking For

Successful candidates will demonstrate:

• Strong leadership and accountability.
  
• Excellent communication and customer service skills.
  
• A proactive approach to problem solving.
  
• The ability to build trust and credibility with employees and customers.
  
• Sound judgment and professionalism.
  
• Adaptability in a fast-paced operational environment.
  
• A commitment to continuous improvement and operational excellence.
  

At Prime Response Inc. we believe our people are our greatest asset. We are committed to fostering an inclusive collaborative and performance-driven culture where employees have the opportunity to grow professionally while making a meaningful impact supporting critical transportation and public safety programs.