TAM Manager, Video Advertising, Amazon Prime Video Ads

Amazon Ads is seeking a people manager to lead a team of Technical Account Managers (TAMs) responsible for the technical delivery of over $3 billion in annual advertising revenue across Amazons streaming video properties covering linear channels and VOD. This is a managerial role focused on team development operational strategy and delivery excellence not an individual contributor position. You will own the delivery health of advertiser campaigns manage escalations when campaigns under-perform and build the processes and tools that enable your team to detect and resolve issues faster. Youll partner across engineering product and sales to ensure advertiser success at scale.

Key job responsibilities
Staff develop and mentor a team of Technical Account Managers setting performance expectations providing regular coaching and fostering their growth as operational leaders
Set the strategic direction for delivery operations defining how the team monitors escalates and resolves campaign health issues
Own delivery health across Amazons streaming video advertising portfolio ensuring your team serves as the primary escalation point for live broadcast incidents campaign under-delivery and platform-wide issues
Define monitor and report on business metrics and KPIs including SLA compliance impression delivery targets and sell-through rates
Build a culture of proactive delivery monitoring establishing daily reporting cadences running delivery reviews and empowering your team to surface at-risk campaigns before advertisers escalate
Partner with engineering teams to improve support tools and shape the technical infrastructure roadmap
Represent delivery operations in cross-functional planning with product sales finance and engineering leadership
Write narratives and present to leadership to build consensus on how delivery operations should evolve

A day in the life
Working alongside our talented team youll have the opportunity to review delivery metrics across global markets and guide your team on prioritizing at-risk campaigns. You coach TAMs through complex advertiser escalations helping them navigate bid request diagnostics and stakeholder communication. You hold 1:1s with direct reports providing growth feedback and removing blockers. You set direction for monitoring frameworks facilitate cross-functional delivery reviews and draft narratives proposing operational improvements backed by your teams data. Your focus is building the team and processes that deliver results.

About the team
The Video Advertising team within Amazon Publisher Monetization (APM) builds and operates advertising solutions across Amazons streaming video properties spanning linear channels and VOD. Our mission is to be the first line on an advertisers media plan because of our Reach Scale Addressability Interactivity and Measurement. We work at the intersection of sales supply management ad technology and content collaborating daily with engineers product managers and sales leaders to close gaps between whats booked and whats delivered.

- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
- Experience in programmatic advertising
- Experience working and communicating with multiple stakeholders C-level executives and cross-functional teams
- Bachelors degree in science technology engineering math business or equivalent
- Experience managing cross-functional projects and initiatives
- Experience analyzing data to make business decisions
- 5 years of people management experience
- 10 years of experience in digital advertising ad operations technical account management or client-facing enterprise technology

- Experience with and deep understanding of advertising technologies (i.e. ad server DSP)
- Masters degree in a technical field or Master of Business Administration
- Familiarity with supply forecasting systems and sell-through rate management
- Data fluency with dashboards and ad serving logs to turn operational data into actionable business decisions
- Experience with video advertising (CTV OTT streaming) delivery operations across multiple properties or platforms
- Experience operating during peak advertising seasons (upfronts tentpole events live events holiday)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 156200.00 - 211400.00 USD annually