TAM CoE Technical Program Manager
Job Location:
Wichita, KS - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Job Summary
As a Technical Program Manager in the SAM/TAM Center of Excellence you will lead cross-functional programs that enable service readiness operational transformation field enablement and data-driven decision-making across the customer success and technical account management organization. This role requires a blend of technical understanding business acumen program leadership analytics and stakeholder influence to translate strategic priorities into scalable processes tools reporting and execution plans. You will partner across Services Product Sales Renewals Marketing Engineering IT and Customer Success teams to drive measurable outcomes for the SAM/TAM organization.
Job Requirements
- Lead readiness enablement and execution planning for SAM/TAM programs operational initiatives and service portfolio changes.
- Develop and manage program plans milestones deliverables risks dependencies and communications for cross-functional initiatives.
- Translate strategic service and portfolio changes into field-ready guidance tools playbooks and operational processes.
- Build and maintain analytics dashboards measurement criteria and reporting to support leadership decision-making and continuous improvement.
- Partner with cross-functional teams to represent SAM/TAM requirements resolve blockers and align execution across Services Product Sales Renewals Marketing Engineering IT and Customer Success.
- Define and improve repeatable processes governance models and operating rhythms that improve consistency scalability and adoption.
- Support secure data handling customer/account analysis and operational modeling for resource planning customer coverage and service delivery decisions.
- Identify process gaps serviceability issues and operational risks; recommend and drive practical improvements.
Education
- Minimum of 12years of experience in technical program management services operations customer success enterprise support or related technical/business roles; 911 years preferred.
- Bachelors degree in Engineering Computer Science Business or related field; equivalent experience accepted.
- US Citizenship required.
- Experience with NetApp products ONTAP customer success operations technical services or enterprise support delivery models preferred.
- Demonstrated ability to lead multiple complex cross-functional initiatives with limited supervision.
- Strong data analysis reporting dashboarding and executive communication skills.
- Demonstrated ability to influence stakeholders drive alignment and deliver outcomes in ambiguous or evolving business environments.
Compensation:
The target salary range for this position is $170000 - $220000. The salary offered will be determined by the candidates location qualifications experience and education and may be outside of this range. The range is based on On Target Earnings (OTE) representing the total potential earnings which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards reflecting a variety of factors and include a comprehensive benefits package. This may cover Health Insurance Life Insurance Retirement or Pension Plans Paid Time Off various Leave options employee stock purchase plan and/or restricted stocks (RSUs). These offerings are subject to regional variations and governed by local laws regulations and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
Required Experience:
IC
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more
