Talent Operations Lead

Process & Operations

• Optimize and streamline recruitment processes tools and Standard Operating Procedures (SOPs) to enhance efficiency and candidate experience.
• Maintain and continuously improve operational documentation across TA and L&D systems.
• Support onboarding of Talent Advisors and Coordinators to ensure a smooth transition into the organization.
• Oversee the end-to-end temporary hires onboarding and off-boarding process.
• Plan and facilitate recurring team meetings in partnership with Talent Acquisition Manager.

Systems Ownership & Administration

• Serve as the primary administrator for the LMS/LXP ATS (Lever) EchoSpan 360 platform and other related tools.
• Configure course set up dynamic rules and reporting schedules within the LMS to monitor completions.
• Own the operational execution of learning initiatives including logistics communication and tracking for programs such as the Manager Development Program.
• Conduct User Acceptance (UA) and Quality Assurance (QA) testing for content and system updates.

Stakeholder & Vendor Partnerships

• Collaborate with stakeholders to design and develop engaging visually appealing learning content using interactive methods.
• Partner with TA and L&D stakeholders to improve processes metrics and system usage.
• Manage vendor relationships including research negotiation contract management and ensure service levels are met.

Reporting and Insights

• Generate schedule and send regular reports to key stakeholders to inform decision making around recruitment learning and performance management.
• Analyze recruitment and learning data and trends and provide recommendations to track and enhance the candidate and employee experience.
• Support D&I reporting and other people or learning data needs for HR-related initiatives.

Supervisory Responsibilities

• Oversee TA Coordinators by providing coaching guidance and clear expectations that drive accountability and performance.
• Support the growth and development of TA Coordinators through regular feedback and ongoing performance and development conversations.

Other:

• Perform additional duties as assigned demonstrating flexibility and adaptability in a dynamic work environment.

• 5 years of experience in talent acquisition including 2 years in recruitment operations.
• 2 years of recruiting systems administration experience. Proficiency with applicant tracking systems (preferably Lever) and related recruitment tools required.
• Experience with additional talent and leadership systems and processes preferred but not required (e.g. learning technologies education platforms learning management systems (LMS) administration etc.). Design or e-learning development capabilities strongly preferred.
• Experience managing a small team preferred.
• Bachelors degree (Human Resources or a related field a plus).
• Solid understanding of the Talent Acquisition function and recruiting lifecycle.
• Proficient in creating reports analyzing data and drawing insights.
• Proficient in Microsoft Office (Excel PowerPoint Word etc.).
• Proficiency with legal contract review and vendor negotiation process strongly preferred.

• Thrives in a fast-paced environment and adapts to shifting priorities.
• Strong organizational and project management skills with the ability to effectively manage multiple projects at the same time.
• Strong analytical and problem-solving skills with the ability to interpret data identify trends analyze metrics and provide insights and recommendations.
• Stays current on industry trends and leading practices in talent acquisition and learning and development.
• Strong knowledge of ATS architecture. Knowledge of LMS architecture preferred.
• Customer service mindset and approach with a commitment to drive value to stakeholders.
• Strong eye for design well-written content and high-value production.