Talent Experience Manager

The Talent Experience Manager is responsible for overseeing the entire associate life cycle at Ivy Hospitality ensuring a seamless and engaging experience from recruitment through onboarding job transitions performance evaluations employee relations andoffboarding. This role focuses on optimizing the employee journey while fostering a culture of growth engagement and retention.

Pay Range: $60000-$75000 per year based on experience and qualifications

Location: Hybrid - 3 days in office 2 days remote

Essential functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage onboarding and pre-employment processes including offer documentation background checks drug screens I-9 compliance and new hire paperwork completion.

• Maintain accurate employee records and oversee People and Culture systemsonboarding platforms and applicant tracking systems to ensure data integrity and compliance.

• Support associate relations matters workplace concerns investigations performance management and progressive discipline processes.

• Conduct workplace investigations related to policy violations harassment concerns attendance issues and associate complaints.

• Partner with leaders to ensure compliance with company policies employment laws and operational standards.

• Assist with audits unemployment claims leave administration and risk mitigation efforts related to employment practices.

• Monitoronboarding and employment practices to ensure compliance with federal state and local employment laws.

• Support the administration and tracking of leave requests accommodations and required employment documentation.

• Coordinate recruitment and staffing support for leadership-level roles including conducting phone screens candidate communication hiring events andonboarding coordination.

• Assist with leadership recruitment efforts by reviewing resumes and identifying qualified candidates for consideration.

• Generate People and Culture reports and workforce metrics related to staffing turnoveronboarding and compliance trends.

• Audit employee files system workflows andonboarding processes to ensure accuracy and completion.

• Support training initiatives policyrollouts and operational process improvements that enhance the associate experience and organizational effectiveness.

• Provide guidance and support to leaders and associates while promoting a positive compliant and hospitality-driven workplace culture.

• Partner with operational leaders to support associate engagement retention and workforce planning initiatives.

• Respond to associate questions related to policiesonboarding benefits administration and employment practices.

• Support performance management processes through documentation review coaching guidance and corrective action administration.

• Maintain confidentiality while handling sensitive associate leadership and company information.

Qualifications:

• Education: SHRM-CP/ PHR preferred
• Bachelors Degree preferred (combined education and industry-experience considered)
• Minimum of 3-5 years HR experience with a specialized focus in experience in talent acquisitiononboarding employee development and engagement. Hospitality retail or other high-volume industries preferred.
• Experience withHRIS ATS Sourcing and Recruitment Marketing Tools
• Excellent interpersonal skills and a collaborative management style.
• Strong working knowledge of federal and applicable state employment laws.
• Demonstrates a high level of confidentiality diplomacy and excellent judgment in successfully navigating sensitive issues.