Tailormade Sales Assistant

The Sales Assistant is responsible for supporting TM Travel Consultants in administrative-related functions coordinating with guests agents and DMC companies relating to any booking-related functions in support of higher sales conversions service levels and preparation of all operational components and documents related to a booking.

Responsibilities and Accountabilities

• Provide sales support to Travel Consultants as assigned

• Maintain A&K service and communication standards.

• Act as a point of contact when the Travel Consultant is not available including but not limited tovacations meetings and trainings.

• Maintain a good working knowledge of Travel Studio including all guest profiles and itinerary information

• Create and format proposals for Routings Signature or custom itineraries products as provided from DMCs utilizing itinerary blocks or as built in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal as well as any special terms.

• Monitor DMC correspondence to ensure all confirmations have been received for services and send the final itinerary to DMC to ensure quality control

• Follow up with guests/Travel Agents on additional services requested collect missing information and itinerary details. Communicate updates to DMC or appropriate parties

• Monitor TC Mailboxes for operational actionable items on a daily basis

• Prepare personalized documents

• Create special inclusions in collaboration with a Travel Consultant

• Research competitive online pricing

• Coordinate and drive updates with the Travel Consultant on all reporting

• Collaborate with the Travel Consultant when gaps in services are identified

• Ensure that booking financials are balanced process payments all extra services are paid in full and appropriate notations are made in record regarding booking margins in order to release final documents.

• Assist Guest Relations when post-tour issues require investigation into historical documentation

• Maintain a harmonious working relationship with guests Travel Agent partners colleagues and vendors

• Special projects or other related duties as required.

• Develop knowledge skills and abilities in the areas of:

• Proper telephone etiquette and sales techniques

• Writing skills

• Accounting and costing protocol and procedures

• Geography

• A&K DMCs and Third Party Suppliers

Skills and Abilities

• Strong multi-tasking skills and flexibility required

• Global Geography and destination knowledge

• Detail-oriented with excellent organizational skills

• Accuracy with data entry is required

• Ability to work in a team environment

• Ability to work independently and within specified deadlines

• Excellent verbal/written communication skills and phone demeanor

• Must be proficient with all Microsoft Office applications and internet search engines

• Basic Sabre skills preferred

• Knowledge of Internet search engines

• Must read/write/speak English. Other languages are a plus.

Education and Experience

• Travel School or college degree preferred

• High School diploma required

• Relevant travel industry experience preferred

Special requirements

• Evening weekend and approved overtime may be required

Salary Range

• 42k with the possibility of making more through sales incentives

Benefits

A&K offers a large portfolio of competitive benefits to all eligible full-time employees. Some benefits are provided at no cost to the employee such as group life insurance short-term and long-term disability and travel discounts. Other elective benefits include medical dental and vision insurance supplemental life insurance pre-tax healthcare and dependent FSAs and a 401(k) plan with a generous company match.

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