SystemsLan Administrator

Responds promptly to customer needs submitted by the service desk customer and/or outside stakeholder. Analyzing problems developing solutions and implementingthem effectively. Takes a customer-centric approach to problem solving. Works on projects as assigned to meet the commitments of the agency.

Processes documents and coordinates resolution of trouble calls with all other IT entities and customers. Travels throughout the State to perform duties as needed. Supporting local and/or off-site events for the Agency. Maintains accurate records of repairs using current ticketing system. Installing configuring and repairing hardware and software components including peripherals.

Works in conjunction with the agency hardware software and security teams to ensure compliance with statewide standards and documentation. Maintain Agency wide yearly educational compliance through ADOTs Learning program.

Knowledge of:
* General working knowledge of infrastructure technologies.
* Knowledge of various software applications their functionalities and how to troubleshoot common software problems.

Skill in:
* Strong customer service skills.
* Excellent interpersonal written and oral communication skills.
* Linear troubleshooting skills.
* Google Workspace

Ability to:
* Balance prioritize and organize multiple tasks.
* Work collaboratively in teams and across organizations.
* Synthesize feedback and adjust plans accordingly.
* Build strong relationships inside and outside the organization.

Bachelors degree and/or 3 or more years of experience in IT related field.

Certifications; Microsoft A Server Network CompTIA.

Arizona Criminal Justice Information System. (ACJIS) Certification.

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.