Systems Specialist, Mission Readiness

Operational Excellence sits within Andurils Mission Readiness organization owning the systems processes and transactional backbone that keep global deployment operations running. Working across Product Engineering Growth Business Development Technical Operations and Mission Operations the team supports forward logistics site installation maintenance & repairs field inventory management sustainment and reverse logistics. We are central to ensuring effective customer and mission success shaping the future of Andurils defense solutions.

We are looking for a Systems Specialist Mission Readiness to take day-to-day responsibility for the transactional work and tier-1 tooling support that keep Andurils global deployment operations this role you will intake process and close out the day-to-day transactions that flow through Deployment Operations sales order fulfillments return management authorizations (RMAs) inventory moves and asset transactions while serving as the first point of contact for bugs issues and requests hitting the digital tools and systems the deployment team relies on.

This role sits at the intersection of our operators and our digital tooling. Youll execute transactions cleanly in our ERP and business systems drive tickets to rapid resolution or escalation and keep the documentation behind that work current. Youll be the critical link between physical reality and digital recordskeeping them in lockstep to ensure our global deployment operations run flawlessly. Ultimately you are someone who takes pride in clean data closed tickets and getting it right the first time.

• Intake process and close transactional requests across Deployment Operations including sales order fulfillments RMAs (customer returns) inventory moves cycle-count corrections and asset transactions
• Execute sales order fulfillments end-to-end in the ERP including picking confirmations shipment creation serial/lot capture and invoicing hand-offs
• Open track and close RMAs ensuring accurate disposition warranty coding and inventory receipt
• Monitor and respond to transactional requests and tickets in Jira Current and related systems within defined SLAs following established runbooks and SOPs
• Serve as tier-1 support for bugs and issues across the deployment teams digital tools and systems reproduce the issue capture context create and tag tickets triage severity and escalate to the Digital Tools and Process project and program managers for resolution
• Create and manage tickets on behalf of users who surface issues through Slack or walk-ups so that nothing gets lost and every request is trackable
• Maintain accurate records across ERP WMS and deployment digital tooling so every transaction is traceable and audit-ready
• Reconcile discrepancies between physical and system state and flag root causes to project managers for systemic fixes
• Keep knowledge base articles SOPs and training aids up to date for the transactions and tools you support
• Surface recurring issues rework and manual workarounds so they can be fed into the Digital Tools and Process roadmap
• Partner cross-functionally with Logistics Technical Operations Finance and Trade Compliance to unblock holds on orders returns and shipments

• Associates or Bachelors degree relevant technical certifications or equivalent hands-on experience
• 2 year of experience in operations logistics order management help desk customer service or a similar execution- or support-oriented environment
• Comfortable learning and working across multiple business systems (ERP ticketing CRM) and reconciling information between them
• Exposure to creating or working tickets in Jira ServiceNow Salesforce Service Cloud or a similar ticketing system
• Strong attention to detail and a track record of processing work accurately under deadline pressure
• Ability to follow established procedures and runbooks while knowing when to escalate

• Hands-on exposure to executing transactions in an ERP (e.g. NetSuite SAP Oracle) or similar business system
• Familiarity with ticketing and business systems such as Salesforce Jira ServiceNow or NetSuite
• Experience processing RMAs or reverse logistics transactions in a hardware or technical services environment
• Exposure to military government or defense/aerospace operations including serialized asset tracking and export-controlled shipments
• Basic proficiency with Excel/Sheets to self-serve quick data checks
• Strong verbal and written communication skills
• Detail-oriented with a customer-focused mindset
• Willingness to learn and adapt in a fast-paced environment

The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:

At Anduril we invest in our people. Our comprehensive competitive benefits package (available at little to no cost to employees) ensures youre supported in health recovery and whatever comes next.For more information Explore Our Benefits.

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