Systems Integrator CBP

Job Title: Systems Integrator
Location: Ashburn VA
Job Type: Full-Time
Travel Requirement: None
Security Clearance: Secret

Position Summary

The Systems Integrator supports the U.S. Customs and Border Protection (CBP) Operational Technology Operations Center (OTOC) and the build-out integration testing deployment and sustainment of the Office of Information and Technology (OIT) ISS OTOC. This is a full-time onsite position supporting network systems integration Watchtower laboratory testing and technology fielding activities during an assigned 8-hour day shift.

The Systems Integrator is responsible for integrating and validating operational technology (OT) networking mobile tactical and supporting infrastructure in laboratory and operational environments. The position works across hardware software network identity certificate cloud and Mobile Device Management (MDM) components to ensure systems are configured interoperable testable supportable and ready for field deployment.

The position provides hands-on support for the Watchtower MDM platform and associated tactical devices performs lab-based integration and acceptance testing troubleshoots cross-system issues develops and maintains technical configurations and test documentation and supports fielding of approved technology. The Systems Integrator coordinates closely with OTOC operations engineering cybersecurity network operations program leadership vendors and government stakeholders to transition technology from development and lab validation into operational use.

Duties and Responsibilities

Systems and Network Integration

Integrate network compute mobile tactical cloud identity certificate and operational technology components in laboratory and operational environments.

Configure connect validate and troubleshoot hardware and software components to ensure end-to-end interoperability and operational readiness.

Support network configuration and integration activities involving IP addressing routing switching DNS DHCP VPNs firewalls wireless connectivity and secure communications as applicable to supported environments.

Integrate Windows and Linux systems mobile platforms virtualization technologies cloud services identity services and supporting infrastructure.

Troubleshoot complex issues that cross system network application device certificate or configuration boundaries and coordinate resolution with responsible technical teams.

Develop and maintain system configurations integration procedures interface documentation network diagrams build records and implementation notes.

Support configuration control and ensure tested configurations are documented and repeatable for deployment and sustainment.

Watchtower and Mobile Device Management

Deploy configure integrate test and sustain the Watchtower Mobile Device Management (MDM) platform for OT and tactical devices.

Support Android Windows Linux iOS radios sensors wearables and other supported operational technology endpoints.

Configure and validate device provisioning policy enforcement remote updates compliance monitoring certificate distribution remote wiping and over-the-air (OTA) capabilities.

Validate Watchtower operation across connected offline edge and disconnected-use scenarios.

Support integration of Watchtower analytics for device usage compliance operational metrics and troubleshooting.

Perform device lifecycle activities including onboarding configuration testing fielding preparation sustainment and decommissioning.

Ensure Watchtower and MDM integration activities comply with CBP security configuration and operational requirements.

Laboratory Integration and Testing

Build configure and maintain representative lab environments used to evaluate new technologies configurations software releases devices and integration changes before operational fielding.

Develop and execute integration functional regression interoperability connectivity and operational acceptance test procedures.

Reproduce field issues in the lab isolate root causes validate fixes or workarounds and document test results.

Validate software firmware device network certificate and configuration changes before recommending release or deployment.

Document test objectives configurations procedures results defects limitations corrective actions and readiness findings.

Maintain test equipment devices software baselines configurations and lab documentation so test scenarios can be reliably repeated.

Coordinate test events with engineering cybersecurity network operations OTOC support personnel vendors and government stakeholders.

Technology Fielding and Deployment

Support planning preparation staging configuration validation deployment and fielding of approved technologies to operational locations.

Prepare deployment packages device configurations technical documentation checklists installation procedures rollback procedures and support materials.

Perform pre-deployment readiness checks to verify hardware software network connectivity accounts certificates licenses configurations and dependencies.

Provide onsite or remote technical support during technology installation activation acceptance and transition to operations.

Troubleshoot deployment issues and coordinate corrective actions with engineering network cybersecurity product vendor and OTOC support teams.

Capture fielding results configuration changes lessons learned known issues and follow-on actions for incorporation into future deployments.

Support transition of fielded technologies to the OTOC help desk and sustainment teams by providing technical documentation knowledge transfer and escalation guidance.

Technical Coordination and Operational Support

Coordinate integration and fielding activities with the Help Desk Lead & Operations Coordinator IT Support Specialists engineering teams cybersecurity personnel network operations program management vendors and government stakeholders.

Support incident problem and change management activities associated with integrated systems deployments releases and infrastructure changes.

Provide Tier 2/Tier 3 technical assistance for complex issues requiring lab reproduction integration analysis or engineering coordination.

Support change planning and implementation by identifying technical dependencies operational impacts validation requirements and rollback considerations.

Develop and maintain SOPs technical guides integration documentation troubleshooting procedures test plans fielding checklists and knowledge articles.

Provide technical briefings demonstrations knowledge transfer and hands-on training to support personnel and government stakeholders as required.

Required Qualifications

Associates or Bachelors degree in Information Technology Computer Science Cybersecurity Network Engineering Systems Engineering Communications Business Technology or a related field; equivalent directly relevant experience may be substituted for a degree.

5 years of progressively responsible experience in systems integration network engineering/support systems administration operational technology technical fielding lab integration/testing or a related technical role.

Demonstrated experience integrating and troubleshooting multi-component technical environments involving networks servers endpoints applications identity services certificates and/or cloud services.

Hands-on experience with network configuration connectivity troubleshooting and common enterprise networking concepts and services.

Experience building or supporting laboratory/test environments and executing structured integration functional regression or acceptance testing.

Experience preparing configuring validating and fielding technology into operational or customer environments.

Demonstrated ability to isolate complex technical issues document findings and coordinate resolution across multiple technical disciplines.

Ability to develop and maintain technical documentation test procedures configuration records network or system diagrams deployment checklists troubleshooting guides and knowledge articles.

Strong written and verbal communication skills and the ability to communicate effectively with engineering teams support personnel program leadership vendors and government stakeholders.

Ability to work full-time onsite during an assigned 8-hour day shift and support fielding/deployment activities as mission requirements dictate.

Strong working knowledge of:

o Windows Server and Desktop Operating Systems

o Linux Operating Systems

o Android and iOS Mobile Platforms

o Mobile Device Management (MDM) Solutions

o TCP/IP Networking Routing Switching DNS DHCP VPN and Firewall Concepts

o Active Directory and LDAP Administration

o Microsoft Azure Cloud Services

o AWS Cloud Services

o Virtualization Technologies (Hyper-V VirtualBox VMware)

Knowledge and experience supporting Tactical Awareness Kit (TAK) software applications including:

o TAK Server Administration

o ATAK/WinTAK Client Configuration

o TAK Infrastructure Deployment and Support

o Tactical Data Distribution and Network Integration

Experience with:

o Public Key Infrastructure (PKI)

o X.509 Certificates

o Certificate Authorities (CA)

o Client and Server Certificate Lifecycle Management

o Secure Communications Architectures

Preferred Qualifications

Experience supporting Watchtower or a similar mobile device management situational awareness mobility or operational technology platform.

Experience integrating and fielding technologies for government public safety defense border security tactical or other mission-oriented environments.

Experience with network test tools packet analysis log analysis system monitoring and structured troubleshooting methodologies.

Experience supporting disconnected edge tactical or limited-connectivity environments.

Experience with configuration management release management change management and transition-to-operations processes.

Experience developing or executing formal test plans test cases acceptance criteria and test reports.

Experience conducting technical demonstrations operational evaluations field trials pilots or customer acceptance events.

Relevant technical certifications such as CompTIA Network Security Linux Microsoft Cisco AWS Azure VMware or comparable certifications.

Background Screening/Check/Investigation

Successful completion of a background screening investigation and/or drug screening may be required as a condition of employment.

ADA

Sherpa 6 will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA

Sherpa 6 does not discriminate based on race color national origin sex religion age disability sexual orientation gender identity veteran status height weight or marital status in employment or the provision of services and is an Equal Access Equal Opportunity and Affirmative Action Employer.

Benefits

We offer a competitive benefits package covering medical benefits for employees and their families as well as dental vision health and wellness programs and a generous retirement savings plan. We also provide a flexible Paid Time Off (PTO) policy to support work-life balance.

About Sherpa 6

At Sherpa 6 we love solving problems and delivering innovative solutions for our customers. Our approach is user-focused design-driven and mission-oriented. We are a team of forward-thinking professionals passionate about leveraging cutting-edge technology to support our customers and Warfighters. As a Service-Disabled Veteran-Owned Small Business we understand the mission and are dedicated to providing solutions that protect and empower those who serve.