Systems Engineer

Responsibilities:

• Resolve complex escalated issues through advanced troubleshooting and root cause analysis.
• Provide timely onsite and remote support to corporate users VIPs and senior stakeholders.
• Own incidents through resolution maintaining helpdesk records meeting SLAs and coordinating with internal teams and vendors.
• Manage secure Windows and macOS device builds endpoint deployment tools software packaging patching inventory lifecycle processes and supporting documentation.
• Administer identity Microsoft 365 access policies automation scripts and remote-access technologies.
• Deliver global infrastructure and technology initiatives from planning and testing through rollout refresh and continuous improvement.
• Maintain endpoint security and regulatory compliance support incident response and vulnerability remediation and follow ITIL practices.
• Support AV video conferencing Microsoft Teams Rooms and other collaboration platforms.
• Mentor support staff strengthen cross-team collaboration maintain technical knowledge resources and adapt to changing priorities.
• Participate in on-call support meet SLAs and contribute to service improvement.

Target Salary:

• $75000- $85000 Annual Salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.â Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

IC