Systems Engineer

FBT Gibbons LLPis a national law firm focused on serving companies operating and investing in the middle market. With nearly 1500 employees across 26 offices we support clients ranging from large multinationals to mid-sized businesses and growth-oriented startups across the United States. Our teams collaborate across departments and geographies to deliver excellent service to our clients colleagues and the communities we serve.

At FBT Gibbons diversity enriches our vibrant culture and empowers our teams to achieve more together. We welcome talented professionals who bring valuable skills a collaborative mindset and a shared commitment to helping our firm and clients thrive. Here youll make meaningful contributions collaborate with exceptional colleagues and build a career that grows with your skills and ambitions.

We are currently seeking a Systems Engineer to support the deployment maintenance and performance of the firms software applications serving attorneys and business professionals.

The ideal candidate is a collaborative and solutions-oriented technology professional with strong application support experience sound troubleshooting skills and the ability to support business-critical systems in a fast-paced professional services environment.

This position can be based in Cincinnati OH or Louisville KY.

Key Responsibilities:

• Install configure deploy monitor and maintain on-premises and cloud-based software applications in collaboration with Application Network and Security teams.
• Liaise with vendors and other IT personnel to resolve issues and escalate matters to IT leadership when required.
• Monitor and respond to tickets assigned through the ticketing system.
• Package test and deploy line-of-business and legal applications including document management time-and-billing and productivity tools.
• Manage the application lifecycle including patching and version upgrades.
• Provide third-level application support for escalated tickets requiring specialized expertise security rights or vendor support.
• Assist with maintaining standard images deployed to firm computers.
• Maintain application documentation including configuration standards support procedures and troubleshooting guides.
• Monitor application performance availability and reliability and recommend improvements to support business needs.
• Support integrations between firm applications Microsoft 365 document management systems and other business platforms.
• Develop and maintain scripts or automation tools to streamline application deployment configuration maintenance and reporting.
• Provide technical guidance and knowledge transfer to IT support teams regarding application functionality known issues and support procedures.
• Support change management processes by documenting proposed changes testing results implementation steps and rollback plans.

Job Requirements:

• Bachelors degree required.
• Minimum of 3 years of experience with software systems implementation upgrades maintenance and support including third-level application support in a professional services environment.
• Experience with software management distribution and endpoint configuration using Microsoft Configuration Manager Intune Group Policy and related configuration and compliance policies.
• Experience administering Microsoft technologies including Active Directory Entra ID Microsoft 365 SharePoint Exchange Online Windows 11 Desktop Windows Server SQL Server and Azure Virtual Desktop.
• Experience with PowerShell scripting and application deployment configuration troubleshooting patching and lifecycle management.
• Proficiency with legal and business applications including NetDocuments or similar document management system CRM and productivity tools in a law firm or professional services environment.
• Experience documenting and maintaining standard configurations for laptops and desktops with Windows 11 reviewing new hardware releases and recommending/managing all upgrades.
• Strong analytical troubleshooting and problem-solving skills with the ability to develop practical solutions to meet business needs.
• Ability to manage multiple priorities develop project plans meet deadlines and adapt to changing project requirements in a fast-paced business environment.
• Self-motivated and able to work independently take initiative learn new technologies and identify opportunities to improve systems processes and support.
• Excellent written and verbal communication skills with the ability to work effectively as a member of the Applications Team and collaborate with IT colleagues vendors and internal users.
• Strong customer service orientation with the ability to provide responsive professional support to internal customers in a legal environment.

FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race color religion national or ethnic origin military status veteran status age gender gender identity or expression sexual orientation genetic information physical or mental disability or any other protected status.

FBT Gibbons offers a competitive salary and a comprehensive benefits package including health care coverage (medical dental and vision) life insurance short- and long-term disability paid parental leave employee wellbeing and EAP programs paid time off and a 401(k) retirement plan with employer matching and profit-sharing. Benefit offerings and eligibility vary by location and are subject to applicable plan terms and legal requirements.

Applicants must be authorized to work in the United States without current or future employer sponsorship. FBT Gibbons does not provide visa sponsorship for this position.

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