Systems Configuration Analyst Electronic Health Record (EHR)

This is a union eligible you come to work because you are passionate about the organizations mission and Health Care for All Are you a problem-solver with attention to detail Someone who enjoys organization trouble shooting and learning new systems Do you thrive working in a fast-paced team environment that values building and maintaining a positive and collaborative work culture Do you want to be on a supportive team that encourages us to embrace our strengths and areas of growthIf you strongly identify with the questions above then this is the job for you. As part of our dynamic EHR team you will be responsible for building out forms and assessment tools in our EHR system completing tasks to help streamline efficiencies and organizing and documenting changes to existing and new should be organized thorough able to approach problems from different directions enjoy diving to the details while never losing site of the larger picture self-directed able to prioritize and comfortable adjusting to competing Description: The EHR Department at HealthRIGHT 360 is seeking a detail-oriented and analytical professional with strong comprehension skills and an interest in Electronic Health Record (EHR) systems. This individual is a systems thinker who enjoys working with multiple stakeholders to translate operational and clinical requirements into effective EHR configurations and workflows. This is an excellent intermediate-level opportunity with room to grow for candidates interested in a career in nonprofit health IT healthcare administration or clinical systems EHR Configuration Analyst will support the configuration maintenance and optimization of EHR systems including Welligent and Epic in accordance with county regulations and organizational Compliance guidelines. The role will focus on making configuration changes that support program operations regulatory requirements quality improvement and end-user responsibilities include building updating and maintaining EHR forms screening tools templates and related system components to ensure programs meet compliance standards and defined scopes of service. The analyst will also support updates to internal EHR documentation and reference materials to ensure information is accurate current and easily accessible to addition the EHR Configuration Analyst will test new and existing EHR configurations and system functionality validate changes and assist with troubleshooting configuration-related issues. The role requires some prior experience or exposure to EHR systems and an interest in developing deeper technical expertise in EHR configuration and position is predominantly remote with occasional in-office work as determined by the Responsibilities:Welligent EHR Configuration & SupportConfigure build and maintain Welligent EHR components including forms assessments screening tools templates and related workflows in accordance with program requirements and Compliance standardsUpdate and maintain Welligent configuration documentation reference materials and internal knowledge resourcesTest and validate Welligent configuration changes and system functionality including regression testing following updatesAssist with troubleshooting Welligent configuration-related issues and provide support for post-change stabilizationSupport Welligent-related service desk requests within assigned scopeEnsure Welligent configurations align with county state and organizational regulatory requirementsAssistin the developmentimplementation and maintenance of other Welligent system applications as EHR Configuration Support build and updates to Epic such as forms navigators templates questionnaires preference lists and other configuration componentsLearn and apply Epic configuration standards and best practices while translating defined operational or clinical requirements into system build changesParticipate in testing activities related to Epic configuration for system updates and enhancementsHelp validate Epic configuration changes and identify potential issues prior to releaseAssist with maintaining Epic configuration documentation including build notes workflow descriptions and internal reference materialsAssist with configuration and maintenance of assigned Epic application modules under the guidance of Epic Support analystsFollow established processes to ensure Epic configurations align with operational best practices organizational policies and procedures and Compliance standardsDocumentation Compliance & CollaborationOrganize and maintain EHR-related electronic documentation including configuration references forms and historical recordsConvert and manage documentation in accessible formats (e.g. PDFs) to support staff access across multiple modalitiesCollaborate with cross-functional teams to gather requirements and communicate configuration updatesEffectively engage with a remote team and work independently in a predominantly remote environmentPerform all job duties in compliance with local state and federal regulations organizational policies and IT and Compliance guidelinesPerform other related duties as assignedEducation and Knowledge Skills and Abilities:2 years experience with EHR/EMR or CMS Systems (Welligent and/or Epic preferred)1 years ofsystems troubleshooting and/or configuration experienceHigh School diploma/GED requiredThink and act strategically around process and efficiencyMaintain a positive work atmosphere with a culture of respect for othersConfidence in learning new systems and a desire to tackle problems when they ariseAptitude for multi-tasking and juggling concurrent projects following through to completionCritical thinking and strong problem-solving skillsStrong initiative enthusiasm and willingness to pitch in whenever neededCommunicate clearly to the EHR and clinical teams and provide support as neededDesire to be on a supportive community-focused team that prioritizes providing high quality of work accountability and follow-throughExceptional time management capability organizational skills and attention to detailAbility to take time to listen and truly consider new ideas challenging viewpoints and suggestionsProficiency in Microsoft and Office applications (Word Excel Outlook etc.)