Systems and Network Administrator

• M365 & Azure Operations: Assist in the administration of SharePoint sites Teams channels and Azure IAAS/PAAS environments under senior guidance.
• Identity Management: Perform routine identity tasks including user onboarding/offboarding password resets and assisting with Entra ID P2 configurations.
• Virtualization Maintenance: Monitor and maintain virtualized on-prem clusters (Nutanix) and report performance metrics via cloud monitoring tools.
• Backup Verification: Execute and monitor regular backup operations and assist in routine disaster recovery testing.

• Network Maintenance: Assist with the physical maintenance and monitoring of campus-wide multi-VLAN architecture and Layer 3 switching.
• Perimeter Support: Support the implementation of firewall rules and monitor security logs for potential threats.
• Wireless Support: Provide hands-on support for high-density Wi-Fi access points and remote Point-to-Multipoint (PtMP) links.
• Deployment Assistance: Assist in IT planning and hardware installation for new zoo exhibits including cabling and hardware mounting.

• Project Support: Execute assigned tasks within larger IT projects ensuring milestones are met according to the project plan.
• IoT Maintenance: Assist in the physical deployment and basic troubleshooting of IoT sensors (water quality temperature) across the campus.
• AV/Event Support: Provide technical setup and support for Microsoft Teams Rooms (MTR) and assist in live-streaming educational webinars.

• Technical Escalation: Serve as the primary point of contact for the Help Desk team escalating complex issues to the Senior Administrator.
• Documentation: Maintain accurate system documentation process guides and hardware inventory.

• Foundational Infrastructure: Working knowledge of Azure environments M365 administration and Active Directory fundamentals.
• Networking Basics: Basic understanding of LAN/WAN concepts VLANs and wireless connectivity.
• Technical Troubleshooting: Ability to diagnose and resolve hardware software and connectivity issues in a timely manner.
• Collaborative Learning: Ability to work under the direction of senior staff while proactively developing technical expertise.
• Communication: Ability to communicate technical information clearly to non-technical users and stakeholders.

• Languages: English
• Professional Experience: 1 year of experience in IT support or systems/network administration.
• Education: Associates or Bachelors degree in CS MIS or a related field; or equivalent experience combined with foundational certifications.
• Systems Expertise: Hands-on experience with Windows 10/11 Windows Server and basic Office 365 administration.

• Professional Experience: 23 years of experience in IT support or systems/network administration.
• Education: Associates or Bachelors degree in CS MIS or a related field. Equivalent professional experience is also acceptable.
• Systems Expertise: Hands-on experience with Windows 10/11 Windows Server and basic Office 365 administration.
• Certifications: Progress toward AZ-104 (Azure Administrator) Network or Security is highly preferred.

• Availability to accommodate a flexible schedule including extended hours holidays weekends and a willingness to share on-call duties.

• Ability to remain standing/sitting for extended periods.
• Requires hand-eye coordination and fine motor skills for tasks such as grasping turning and manipulating objects of varying size and weight.
• Ability to lift carry and move objects up to 50 pounds.
• Ability to walk bend kneel crouch crawl climb and reach.
• Ability to work both indoors and outdoors in various weather conditions and terrains.
• Requires visual acuity for reading writing and observing surroundings as well as auditory acuity for communication.
• Ability to operate motorized carts trucks and power tools.

• Exposure to various weather conditions including extreme heat sunlight cold rain snow and wind.
• Potential exposure to allergens (dust animal dander pollen etc.) bloodborne pathogens zoonotic diseases and injuries from animals.
• Irregular work hours including evenings weekends and holidays are sometimes .
• Exposure to hazards such wildlife waste equipment loud noises chemicals and heights.
• Working in small enclosed areas.
• May require being on call for emergencies.
• Must be available to fulfill disaster-response duties as .

• Must maintain a valid drivers license and clear driving record and be over age 18 to operate organizational vehicles.
• May require local travel.

• Support Jacksonville Zoo and Botanical Gardens (JZBG) mission and vision of Connecting communities with wildlife and wild places to create a vibrant community energized by a connection to nature that enriches lives and inspires all to preserve and protect our natural world.
• Live JZGs values of:
  • Culture
  • Conservation
  • Education
  • Innovation

• Inclusion diversity and equality as a value: At Jacksonville Zoo and Gardens we recognize that an inclusive and healthy culture is paramount to our success. We aspire to be the employer of choice where every team member feels valued and has the agency to contribute their unique skills and perspectives. Committed to our teams wellbeing we invest in providing exceptional benefits fostering a collaborative work environment and creating opportunities for learning and growth. By prioritizing our people we ensure that everyone thrives and contributes wholeheartedly to our mission of connecting our community to wildlife and wild places.
• We are also proud to provide equal employment opportunities (EEO) to all employees and applicants for employment regardless of a persons actual or perceived race color ancestry national origin place of birth sex age religion creed disability sexual orientation gender identity weight or height.
• We are a Drug-Free workplace and participate inE-verify.
• JZG is committed to providing reasonable accommodation to qualified individuals with disabilities

Required Experience:

Unclear Seniority