Systems Administrator Service Desk

Purpose and Impact:

Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing implementing managing and sustaining operations across various network environments for our customer.

We provide an environment that fosters and supports innovation and valuing outside-the-box thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.

Work Schedule: 8hrs/day 5days per week all onsite. Occasional Thursday evening patching (starting at 5 PM). Occasional travel will be available.

Essential Responsibilities:

• Maintain smooth operation of multiuser computer systems in coordination with systems and network engineering teams.
• Monitor and manage system resources (CPU disk memory response times) to ensure optimal performance.
• Perform systems security administration including account creation user profile management workstation/server imaging and access control across multiple networks.
• Install configure and maintain systemwide software; set up administrator accounts; maintain system documentation; and tune system performance.
• Provide Tier 12 support to users distinguishing isolated issues from enterprisewide problems.
• Support implementation troubleshooting and maintenance of IT systems across Windows and Linux environments.
• Work within a JIRA ticketing environment to track incidents collect data analyze trends and implement solutions.
• Diagnose customer issues initiate repairs or returns and document recurring problems with recommended preventive actions.
• Collaborate with systems and network engineers on enterprisewide deployments and technology rollouts.
• Install and troubleshoot workstations thin clients applications printers scanners phones and other IT equipment.
• Provide backup recovery support and make recommendations for hardware/software purchases.
• Create and maintain technical documentation including logical and physical diagrams.

Work Environment Physical Demands and Mental Demands: Standard Work Environment

Minimum Requirements (Knowledge Skills and Abilities):

• 4 years of experience in an enterprise IT environment performing systems administration and/or enduser support
• Experience imaging and deploying Windows servers and/or workstations
• Strong troubleshooting experience in Windows environments
• Experience with Virtual Desktop Infrastructure (VDI) specifically VMware
• Experience administering enterprise systems using Active Directory and related administrative tools
• Ability to create clear technical documentation and diagrams
• Strong communication skills and customerfocused troubleshooting ability
• Experience with ticketing systems (Jira ServiceNow etc.)
• Experience working within classified enterprise networks
• Teamoriented mindset with the ability to collaborate technically with peers
• Required IAT Certs: one or more of the following: Security SecurityX (CASP) or CISSP
• Required Vendor Cert: one or more of the following: Microsoft VMWare Cisco Netapp Pure Storage HP Dell Linux RedHat. If not currently achieved then must achieve within 6 months of hire

Security Clearance Required:

• TS/SCI

Minimum Years of Experience:

• 4

Required Certifications:

• Required IAT Certs: one or more of the following: Security SecurityX (CASP) CISSP
• Required Vendor Cert: one or more of the following: Microsoft VMWare Cisco Netapp Pure Storage HP Dell Linux RedHat. If not currently achieved then must achieve within 6 months of hire

Preferred Qualifications:

• Bachelors Degree
• Prior Military experience

This position is not designated as a safety sensitive position.

As part of our commitment to maintaining a safe and compliant work environment Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include pre-hire screening for marijuana as well as other federally controlled substances due to Amentums role as a federal contractor and trusted partner to the US Government.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read understand and implement the general and specific operational safety quality and environmental requirements of all plans procedures and policies pertaining to his/her job.

Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.

#javelin