Systems Administrator – Microsoft Cloud and Intune

About Office1

At Office1 we leverage our winning triangle to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers success and that is why we focus on creating opportunities rooted in our employees purpose and passions.

Join Office1 and Shape the Future of IT Solutions

At Office1 we align our employees goals with our commitment to customer success creating a culture that fosters purpose and passion. Since 1995 weve been delivering innovative technology solutions to SMBs and have become one of the fastest-growing managed service providers in the Western U.S.

We are seeking an Internal Systems & Modern Workplace Lead to own and improve Office1s internal technology environment. This is a hands-on player-coach role for someone who can lead internal projects strengthen our Microsoft 365 and Intune environment support internal users and help shape how Office1 adopts AI and automation.

This is not a narrow Network Engineer role or a purely administrative management position. You will be expected to work in the office stay technically involved make sound decisions independently and deliver measurable outcomes.

You will lead one direct report and work alongside two internal IT team members to manage support tickets escalations internal technology standards and company initiatives. You will also partner with customer-facing teams to ensure Office1s internal tools and infrastructure reflect the standards we deliver to our clients.

What Youll Be Doing

Internal IT Leadership and Support

• Lead the day-to-day operation of Office1s internal IT environment including priorities escalations standards and follow-through.

• Work alongside two internal IT team members to manage the internal support queue and ensure issues are assigned resolved documented and communicated effectively.

• Directly manage one team member including task assignment coaching performance feedback and professional development.

• Provide escalation-level technical support for internal users including leadership and executive-level stakeholders when needed.

• Establish clear ownership service expectations documentation standards and accountability for internal IT work.

Project Management and Execution

• Plan scope prioritize and deliver approximately 35 meaningful internal IT projects each year.

• Manage project timelines dependencies risks stakeholder communication and completion criteria from kickoff through closeout.

• Translate business needs into practical technical plans with clear owners milestones and expected outcomes.

• Track project progress and provide concise updates to leadership.

• Coordinate with customer-facing pods when internal projects intersect with client delivery shared systems or company-wide initiatives.

Microsoft 365 Entra and Cloud Administration

• Own administration and continuous improvement of the Office1 Microsoft 365 environment including Exchange Online SharePoint Teams identity licensing security and collaboration tools.

• Manage Entra ID identity user lifecycle Conditional Access policies sign-in activity roles permissions and access controls.

• Troubleshoot and resolve mail flow mailbox authentication licensing and collaboration issues.

• Maintain sound standards for Exchange Online SharePoint Teams identity management and Microsoft 365 security.

• Improve documentation operational visibility and repeatable processes across the Microsoft cloud environment.

Intune and Endpoint Management

• Design build and mature Office1s Intune environment for Windows iOS and macOS endpoint management.

• Develop and maintain enrollment workflows device compliance standards configuration profiles application deployment processes and security baselines.

• Improve device lifecycle management endpoint visibility local administrator controls encryption patching and endpoint configuration consistency.

• Partner with security and infrastructure stakeholders to maintain practical supportable endpoint standards.

AI Automation and Continuous Improvement

• Identify practical opportunities to use AI automation scripting and modern workplace tools to improve internal support documentation project delivery and business workflows.

• Help Office1 responsibly evaluate and adopt new AI capabilities as they become relevant to our business.

• Build a culture of experimentation learning documentation and continuous improvement within the internal IT team.

• You do not need to be an AI specialist but you must be genuinely interested in learning applying and improving with AI-enabled tools.

What You Bring

• 5 years of progressively responsible experience in IT infrastructure systems administration internal IT or managed services.

• Strong hands-on experience administering Microsoft 365 Entra ID Exchange Online SharePoint Teams and cloud identity.

• Practical experience with Intune Conditional Access endpoint compliance device configuration and application deployment.

• A demonstrated record of independently driving technical projects from planning through completion.

• Experience leading mentoring coordinating or managing at least one technical team member.

• Strong judgment and prioritization skills with the ability to balance projects support needs security requirements and stakeholder expectations.

• Clear written and verbal communication skills including the ability to explain technical decisions to nontechnical stakeholders.

• A self-directed work style with a bias toward ownership follow-through and measurable outcomes.

• Genuine interest in AI automation scripting and emerging technology.

Experience That Will Help You Succeed

• PowerShell Microsoft Graph Power Automate or other workflow and automation tools.

• Experience with Sophos ConnectWise Veeam UniFi or similar MSP and infrastructure platforms.

• Experience supporting a multi-site organization or working in a managed services environment.

• Experience with endpoint security EDR/AV backup and recovery network infrastructure firewalls and infrastructure documentation.

• Microsoft certifications such as MS-102 MD-102 AZ-104 SC-300 or Security.

• Experience implementing or improving AI-enabled business workflows internal knowledge systems or automation processes.

What Success Looks Like

• Internal IT support is well organized responsive and clearly owned.

• Microsoft 365 Entra and Intune are documented secure consistent and steadily improving.

• Internal projects are completed with clear scope visible progress and measurable results.

• Your direct report and internal teammates have clarity coaching and accountability.

• Office1 gains practical value from AI and automation without adding unnecessary risk or complexity.

Diversity

Office1 believes we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

What We Offer

• Paid time off holidays and vacation

• Comprehensive medical dental and vision coverage with generous contributions

• Supplemental benefits including STD/LTD life insurance and EAP

• 401K matching

• Onsite parking gym showers and activity rooms

Required Experience:

Unclear Seniority