Systems Administration Senior Associate

This role is remote but must be willing to work 8:30-5 Eastern time.

POSITION SUMMARY:

The Senior Associate Systems Administrator is responsible for administration of BAYADA Home Health Care systems software and infrastructure resources with a focus on cloud and on-prem server environments including AWS Microsoft Azure Terraform-based Infrastructure as Code Linux Microsoft Server Cloudflare SharePoint Online Varonis storage administration disaster recovery planning and testing and enterprise email systems.

The Senior Associate is responsible for varied support services duties including but not limited to administration and management of systems noted above supporting security initiatives troubleshooting systems managing vendor relationships renewals and technical assessments creation of work documentation preparation of reports analysis of data and metrics presentation of findings and the provision of administrative and project support.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion excellence and reliability.
• Four (4) year college degree.
• Three (3) to five (5) years successful experience in a related field.
• Technical competence in two (2) or more applicable technologies e.g. AWS Microsoft Azure Entra Terraform Linux Microsoft Server or enterprise backup/storage platform (Rubrik Pure Storage) certifications preferred.
• Ability to handle multiple tasks.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA mission services people organization policies and procedures.
• Create and manage policies practices standards and procedures related to BAYADA IT systems and services as applicable.
• Provide day-to-day operational management support of the offices routine work plan or special projects.
• Formulate strategies to ensure successful completion of the offices routine work plan or special projects and revise the information to meet changing needs and requirements.
• Coordinate logistics of change control and/or notification of incidents and events.
• Perform general and routine administration including installation maintenance monitoring configuration recovery and updates across applicable technologies such as Microsoft Azure AWS cloud infrastructure Terraform/Infrastructure as Code Linux servers Microsoft Server environments and enterprise email platforms.
• Perform research analysis and resolution of problems to effectively meet established service levels and performance metrics.
• Research and recommend innovative and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Serve as a primary engineer for enterprise data protection platforms including backup recovery archival and cloud/object storage solutions monitoring backup health troubleshooting failures and maintaining backup infrastructure for on-premises and cloud workloads.
• Manage backup retention strategies archival policies immutability and cloud backup architecture.
• Design implement and maintain disaster recovery and business continuity solutions across on-premises and cloud environments including multi-region recovery architecture replication strategies RPO/RTO planning network failover design and DR testing and validation.
• Lead and coordinate disaster recovery planning sessions and annual disaster recovery exercises.
• Administer cloud storage backup and networking services (e.g. AWS object storage NAS platforms Direct Connect) supporting resiliency and recovery initiatives; participate in architecture reviews and technical assessments for cloud-based services.
• Administer network DNS and access-related infrastructure (e.g. Cloudflare identity/SSO platforms) and participate in infrastructure security control reviews.
• Participate in change management CAB reviews and maintenance planning; develop operational procedures technical documentation and recovery runbooks.
• Manage vendor relationships technical reviews renewals and proof-of-concept activities for infrastructure storage and backup platforms; gather quotes evaluate solutions and present recommendations to support procurement efforts.
• Maintain office and system metrics and associated reports.
• Provide backup support for routine support questions.
• Support the team (office and company) and provide back up as needed.
• Research complex information through the compilation of statistics analysis of data and summarization of information for review.
• Participate in special projects: prepare reports and presentations using Microsoft Office (Word PowerPoint Excel Visio etc).
• Draft and distribute professional correspondence and announcements (including the publication of newsworthy information in the BAYADA Bulletin).
• Support annual audits and compliance reviews as needed.
• Learn various aspects of organization through technology training hands-on learning cross-training and site visits.
• Maintain office(s) organization charts and associated email and call lists.
• Maintain understanding of companys organizational structure financial status and operational goals/objectives.
• Demonstrate an increased level of technical mathematical or scientific skill.
• Progressively assume additional responsibilities as needed.
• Analyze and identify the resources required to complete the offices routine work plan or special projects.
• Conduct behavior in a professional manner.
• Require on-call availability and require working during non-business hours and on weekends as needed.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties or as required or requested by supervisor.