SystemPlatform Liaison FACTS

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

JOB RESPONSIBILITIES:

• Act as the bridge between program operations and internal IT platform engineering and product teams

• Translate business and client needs into clearly documented technical requirements and user stories

• Manage system configuration access provisioning and platform setup for new clients in coordination with IT

• Monitor platform performance and escalate issues affecting client experience or operational capacity

• Own the relationship with internal technology stakeholders and serve as the SGO teams systems SME

• Support the evaluation selection and implementation of tools that improve team efficiency at scale

• Maintain technical documentation including system maps integration specs and configuration guides

• Coordinate testing and UAT for new features updates or integrations affecting the federal platform

**Pay Range for this role - $70000

EDUCATION:

Bachelors degree in Information Systems Computer Science Business Administration Project Management or a related field or an equivalent combination of education and experience.

EXPERIENCE:

• 35 years of experience supporting business systems platform administration technology implementations or business analysis in a cross-functional environment.

• Experience translating business needs into functional requirements coordinating system configurations testing or user acceptance activities.

• Proven ability to collaborate with technical and non-technical stakeholders to support system enhancements issue resolution and continuous process improvement.

• Proficiency with Microsoft Office Suite and experience working with CRM platforms project management tools or enterprise business systems.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Strong understanding of business systems software platforms and system implementation methodologies with the ability to bridge operational and technical teams.

• Excellent analytical and problem-solving skills with the ability to identify system issues evaluate business needs and recommend scalable solutions.

• Strong organizational and project coordination skills with the ability to manage multiple initiatives priorities and deadlines simultaneously.

• Effective written and verbal communication skills including the ability to document technical requirements workflows and system configurations for diverse audiences.

• Ability to coordinate system testing user acceptance testing (UAT) and change management activities to support successful technology implementations.

• Strong collaboration and relationship-building skills with the ability to influence and partner effectively with cross-functional teams and technology stakeholders.

• Ability to learn new technologies quickly and adapt to evolving business processes platforms and organizational priorities.

• Demonstrated ability to work independently exercise sound judgment and maintain accurate technical documentation in a fast-paced environment.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles our Lincon Nebraska office location to work remotely for part of the week while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring