System Support Specialist
Job Location:
Huntsville, AL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Looking for an opportunity to make an impact
Unleash your potential at Leidos where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
If this sounds like an environment where you can thrive keep reading!
Leidos has an opening for a System Support Specialist!
This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work under the direction of the center NEST MSFC Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program.
Candidate will be responsible for delivering installing and troubleshooting hardware operating systems software and integration issues of Personal Computers including Apple devices.
Primary Responsibilities:
Deliver all new services to customers including mobile print and computer services.
Troubleshoot and resolve customer issues assigned to the employee.
Interact daily with NASA customers to provide consult on NEST services.
Initial problem identification and troubleshooting of system problems and primary interface to NASA customers.
Provide system support and guidance to adjust or obtain services.
Assist end users with hardware and software requests.
Required Qualifications:
High School Diploma OR GED.
4 years of Information Technology (IT) Support experience.
Professional communication skills writing and verbal.
Windows Operating System (current versions).
Mac OS (current versions).
US Citizenship is required and able to obtain Public Trust security clearance.
Preferred Qualifications:
Knowledge and experience with of NASA desktop compute environment and software suite.
Usage of ServiceNow for handling Incidents and Service Request.
** The pay for this position is $31.45 per hour. **
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
