System Specialist III

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About this Role

The System Specialist III will execute support and lead delivery of Energy Management Solutions to customers. Working independently under the direction of the BAS Specialist Supervisor in performing any other designated work. Interact with customers clients contractors and vendors to provide proper workflow and completion schedules.

Key Responsibilities

• Complete paperwork on time including posting of work orders logging of incoming calls commissioning documentation and other required updates.
• Understanding and reviewing technical documents such as wiring diagrams as-builts exc.
• Support and provide superior service via calls e-mails tickets and special projects
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field level equipment and Coordination with Field operations team
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirements
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Provide training shadowing coaching in person and virtually to other team members
• Provide startup commission and re-commission of customer HVAC lighting and refrigeration systems.

Required Qualifications

• Bachelors Degree or High School Diploma/GED with 2 years of experience in HVAC Electrician and/or controls service coordinator service technician or service dispatcher.
• 1 years of working knowledge of Microsoft Office
• 1 years of experience in customer service

Preferred Qualifications

• Knowledge in controls applications pertaining to HVAC lighting and refrigeration.
• Prior experience in HVAC and/or Building Automation
• Solid understanding of IP networking and computer fundamentals
• Third-party integration experience (BACnet IP BACnet MS/TP Modbus)
• Highly organized individual with above average time management skills
• Ability to resolve customer conflict quickly and effectively
• Able to provide direction and guidance to other team members
• Significant contribution to department or unit by applying advanced knowledge of one or more functional areas
• Excellent communication skills as well as the ability to work well in a team environment and manage the team effectively.
• Must be a self-starter and possess the ability to organize and plan your work schedule
• Must possess the ability to work without close supervision
• Always maintain a professional presentation in appearance
• Must be able to multitask-be able to work on multiple tasks/projects at one time

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.