System Reliability & Support Specialist, Senior-Site Reliability

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a System Reliability & Support Specialist Senior within PNCs SRC-Application Support organization you will be based in one of our Technology hub locations (Pittsburgh PA Cleveland OH Birmingham AL Denver CO Dallas TX or Phoenix AZ). Weekly time in the office is required.


Candidates should demonstrate hands-on experience or exposure in at least one of the following areas:
Application Support
Unix/Linux fundamentals
Basic database experience (SQL queries data validation)
Application development fundamentals
Exposure to multiple areas is preferred but not required.

Technical Skills & Expertise
Core Technologies (Foundational Knowledge)
Familiarity or basic working knowledge of:
Programming/Runtime: Java (debugging basics log interpretation)
Databases: Oracle or MongoDB (simple queries data checks)
Streaming/Event Platforms: Kafka (basic concepts)
Caching/Data Stores: Redis or similar (conceptual understanding)
Operating Systems: Linux/Unix (basic commands navigation)
Container Platforms: OpenShift (OCP) introductory understanding

Observability & Troubleshooting Tooling
Exposure to one or more of the following tools:
oDynatrace
oBigPanda
oElasticSearch
oGrafana
Expected to:
Monitor dashboards and alerts
Gather basic diagnostic data
Assist in identifying potential issues

Problem Solving & Analytical Thinking
Demonstrates developing troubleshooting skills
Able to follow known patterns and runbooks to resolve common issues
Escalates issues appropriately when outside of knowledge or experience
Begins to understand the importance of root cause analysis and recurring issue prevention

Systems Awareness
Basic understanding of how application components interact (app database infrastructure)
Able to troubleshoot within a defined scope or component
Builds awareness of system dependencies over time

Communication Skills
Communicates clearly within the team on issues and progress
Documents work and troubleshooting steps with guidance
Learns to explain technical issues in simple terms when needed


Role Overview
The Technical Support Engineer is an early-career individual contributor responsible for supporting enterprise applications and assisting in troubleshooting issues. This role focuses on developing technical depth gaining experience across systems and contributing to incident resolution and operational stability.

Core Responsibilities
Provide first-level and intermediate technical support for enterprise applications
Investigate and troubleshoot application issues with guidance from senior team members
Participate in incident response and assist with triage and resolution activities
Follow established procedures for issue resolution escalation and communication
Document issues troubleshooting steps and resolutions for knowledge sharing
Support ongoing operational tasks including monitoring and environment checks
Participate in the team on-call rotation as required

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Monitor maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability performance and capacity against baseline metrics and reports trends. Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance such as required attestations continuity testing impact analysis responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving Process Improvements Release Management Software Solutions User Experience (UX) Design

Analytical Thinking Application Maintenance Application Programming Interfaces (APIs) Decision Making and Critical Thinking IT Environment IT Incident Management IT Service Management (ITSM) IT Standards Procedures & Policies Packaged Application Integration Software Reliability Management System Development Life Cycle Technical Troubleshooting

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.