System Reliability & Support Lead Hogan and Umbrella

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a System Reliability Support Specialist with PNCs Site Reliability Center (SRC) you will work from one of PNCs IT Hubs; Cleveland Ohio; Pittsburgh Pennsylvania; Denver Colorado; Phoenix Arizona; Birmingham Alabama or Dallas Texas.

We are seeking candidates who enjoy working in a 24/7 operation providing production support.

-Hogan mainframe-based systems experience is required.
-Experience with Umbrella is a plus.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Support the production environment for UMB/UMT

• Provide CTB resources documentation on the Hogan migration process

• Training CTB resources on the Hogan migration process

• Provide solutions for issues that occurred during the Hogan migration process

• Support the QA and PAS batch cycles

• Liason to CICS for new files or issues

• Validate Tevents

• Assist and monitor Key Range Rebalance process (all env)

• Leads and participates in the monitoring maintenance support and modernization of systems and software to ensure stability and compliance to technology standards.

• Performs maintenance including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.

• Incident detection resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design reliability maintenance problems and bugs.

• Monitors systems availability performance and capacity against baseline metrics and reports trends. Implements methods techniques and evaluation criteria for monitoring software reliability and resolving incidents.

• Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.

• Leads application governance such as required attestations continuity testing impact analysis responding to audit/regulatory inquiries and complying with technology standards.

• Hogan and Umbrella experience highly preferred

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving Mainframe Support Process Improvements Release Management Site Reliability Engineering Software Solutions User Experience (UX) Design

Analytical Thinking Application Maintenance Application Programming Interfaces (APIs) Decision Making and Critical Thinking IT Environment IT Incident Management IT Service Management (ITSM) IT Standards Procedures & Policies Packaged Application Integration Problem Management Requirements Analysis Software Reliability Management System Development Life Cycle Technical Troubleshooting

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $137500.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/02/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.