System Manager US Onsite

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

This role will be responsible for delivering on MSIs Maintenance Agreement by coordinating with the local service provider in all maintenance addition this person will be responsible for looking for and growing MSIs role in providing additional services for this customer. The System Manager/Technical Consultants responsibilities include but are not limited to:

• Manage and lead day to day activities in meeting MSIs contractual commitments documented in the Maintenance Agreement with the customer

• Manage and lead our relationship with the local service partner

• Manage and lead our relationship with the customer

• Ensure that customer satisfaction goals are meet both internally and with the customer

• Procure and coordinate any internally resources that maybe needed

• Insures compliance with response/restoration time commitment

• Remotely diagnose system failure and facilitate call management as applicable

• Manage Emergency Service efforts and escalation procedures

Reporting:

• Maintain accurate records and service history statistics

• Review service information and quality reports generated by system service database

• Monitor and report system availability metrics to the customer on a monthly basis

• Communicate user issues as they occur

• Coordinate on-going continuous improvement efforts for system

• Coordinate efforts to develop new metrics for measurements

• Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO

• Prepare briefings for Customers Service Partner or Motorola Management as required

Coordination:

• Work with Customer and Motorola Sales AE to formulate future communications requirements

• Work with Customer Service Partner Motorola System Engineers and third party contractors to review design recommendations for upgrades additions modifications and/or improvements to radio communications system to insure compatibility

• Work with Motorola AE to identify new sales opportunities

Qualifications:

• Bachelors degree in technology field

• 3 years Computer Science Networking Engineering System Maintenance experience (public safety system experience preferred)

• 3 years of Public Safety Applications experience involving CAD/RMS/Mobile and other emergency 911 center equipment greatly preferred

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment.

• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

• Experience with Microsoft SQL Server ODBC and Ops Manager (SCOM)

• Experience with Public Safety Applications including CAD Mobile and RMS

• Ability to troubleshoot application system issues including hardware network and third-party components

• This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90000 - $100000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Required Skills:

• High School diploma Bachelors degree in IT or Technology

• 3 years of IT or Public Safety experience required.

• Must be able to obtain a background clearance as required by our government customers.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.