System Administrator III

Summary:

The System Administrator IIIis responsible forproviding advanced enterprise systems administration and operational support for STAs mission-critical infrastructure environment. This role serves as a senior technical resource responsible for Windows and Linux server administrationMicrosoft Hyper-V virtualization high availability cloud and hybrid operations monitoring backup and recovery patch management and service continuity across on-premises and cloud environments.

This position is accountable for reliable daily administration and lifecycle execution of STAs enterprise compute platforms including standard builds configuration baselines Hyper-V cluster operations capacity planning operational documentation recovery readiness and Tier III incident restoration. The System Administrator III partners with Security Network Engineering and operational teams to implement secure scalable recoverable and audit-ready infrastructure services that support STAs clinical donor and business operations.

Essential Job Functionsand Responsibilities:

Communication

• Collaborate with Security Network Engineering Service Desk IT leadership and operational teams to support infrastructure initiatives datacenter operations hybrid cloud services and service continuity.

• Provide clear technical communication during incidents outages maintenance windows recovery activities vulnerability remediation efforts and post-incident reviews.

• Maintainand publishdetailed technical documentationstandard server buildsrunbooks recovery procedures and operational handoffs.

• Communicate infrastructure riskscapacity concernsremediation effortsimplementation plans rollback considerationsand operational updates to leadership and stakeholders.

• Translate complex technical issues involvingcompute virtualization identity dependencies backup cloud platforms and platform services into practical operational communication for non-technical stakeholders.

• Provide incident communications and post-incident reportingthat include root cause restoration actions lessonslearned andrecommendedcorrective actions.

• Participate in cross-department planning discussions related to infrastructure scalabilityoperational readiness remote site dependencies business continuity and modernization efforts.

Time Management

• Manage enterprise patching schedules maintenance windows operational deadlines system lifecycle activities host updates certificate renewals backup upgrades and platform changes with minimal disruption to operations.

• Support rotating on-call responsibilities and respond promptly to after-hours incidents service interruptions backup failures monitoring alerts and infrastructure restoration needs.

• Prioritize infrastructure incidents operational requests restore activities queue work and project deliverables based on operational risk service impact and business urgency.

• Coordinate infrastructure maintenance activities with Security Network Engineering Service Desk and operational stakeholders to align with clinical donor and business service requirements.

• Manage patch rings pre- and post-validation steps rollback windows exception handling and evidence collection in alignment with Security-owned vulnerability priorities and remediation targets.

• Plan and execute routine restore testing disaster recovery exercises health checks capacity reviews and operational readiness activities on a defined cadence.

• Balance daily administrationmodernizationwork incident restoration documentation and continuous improvement in a 24/7 mission-critical environment.

Attention to Detail

• Administer Windows and Linux server environments supporting mission-critical clinical donor and business workloads including OS upgrades role and feature management certificate maintenance service account coordination and system hardening aligned to STA standards.

• Administer Microsoft Hyper-V platforms including host lifecycle cluster health failover behavior live migrationstorageand networking dependencies VM provisioning standards high availability settings resiliency configuration and capacity management.

• Monitor backup job success retention enforcement encryption alignment recovery validation restore testing results recovery times system performance and operational health metrics.

• Execute infrastructure changes using documented implementation steps validation criteria stakeholder communication rollback plans and audit-ready evidence.

• Maintainaccuratemonitoring alignment alert tuning dashboard effectiveness capacity forecasting vulnerability remediation tracking patch verification and operational exception documentation.

• Validate backup integrity disaster recovery readiness Hyper-V host recovery VM recovery identity dependency recovery remote site recovery procedures and operational resiliency standards routinely.

• Reduce configuration drift through standard builds templates reusable procedures scripting and documented operational controls.

Problem-Solving

• Provide advanced Tier III troubleshooting and root-cause analysis for complex infrastructure issues acrosscompute virtualization identity dependencies cloud services backup platforms operating systems and platform services.

• Identifyperformance bottlenecks across compute memory disk storage network host and VM layers and implement proactive tuning and optimization to prevent service degradation.

• Use approved monitoring and operational tools to detect patterns predict behavioridentifyearly warning indicators reduce alert fatigue and trigger preventive action before incidents occur.

• Develop scalable supportable and recoverable infrastructure solutions that improve reliability resiliency performance security posture and operational efficiency.

• Lead infrastructure recovery efforts during high-impact incidents and outages including file-level recovery system-level recovery VM recovery Hyper-V host recovery and coordination of restoration activities.

• Recommend infrastructure redesigns architecture improvementsvirtualizationroadmap options migration approaches technical validation plans risk/cost analyses and operational readiness requirements for the next datacenter stack.

• Evaluate system requirements and translate business and operational needs into secure supportable technical specifications with defined validation monitoring and recovery requirements.

• Automate repetitive operational tasks using PowerShell scripting systems management tools and repeatable procedures to improve consistency reduce manual intervention and prevent configuration drift.

Technical Lead

• Provide technical mentorship and knowledge transfer to Service Desk and junior IT staff through published runbooks and operational handoffs.

• Lead operational execution for enterprise systems administration Microsoft Hyper-V datacenter virtualization cloud and hybrid operations backup and recovery monitoring and platform lifecycle activities.

• Support infrastructure modernization and next-stack planning by partnering with IT leadership Network Engineering and Security to improve reliability recoverability operational efficiency and audit readiness.

• Promote continuous improvement through automation operational standardization process refinement recovery testing dashboard improvement and reusable change/recovery procedures.

Security and Compliance Operations

• Execute vulnerability remediation and infrastructure patching forserversHyper-V hosts endpoints and cloud systems aligned with Security priorities risk ratings and remediation timelines.

• Support audit readiness through operational evidence configuration documentation patch verification exception tracking recovery testing results restore documentation and remediation reporting.

• Partner withtheSecurity team to strengthen infrastructure hardening secure configuration standards operational controls logging alignment risk mitigation and compliance readiness across enterprise systems.

• Maintain backup restore monitoring patching and recovery practices that support business continuity service resilience and operational governance.

• Performsotherjob-relatedduties as assignedthat are consistent with the purpose of the role.

Education Experience and Licensing Requirements:

• Bachelors degree in Information Technology Computer Science Management Information Systems or related fieldrequired.

• Minimum of five (5) years of progressive systems administration experiencerequiredin an enterprise environment including datacenter operations Windows Server administration virtualization backup and restore incident restoration monitoring and operational documentation.

• Minimum of three (3) years of hands-on experience administeringand operatingMicrosoft Hyper-V in a production environmentrequired including clustering high availability live migration host lifecycle resiliency validation and capacity management.

• Acombination of alternative education and experience may be considered in lieu of the formal education requirements.

• Experience supporting enterprise backup and recovery operations cloud infrastructure and hybrid systems environmentsrequired.

• Strong Windows Server administration experiencerequired including build standards troubleshooting upgrades certificates core services Active Directory DNS dependencies and Group Policy impacts.

• Strong monitoring tool usage required for trend analysis early-warning detection operational dashboards alert tuning and incident response improvement.

• Strong PowerShell scripting skills and automation mindset preferred to reduce manual work improve consistency and prevent configuration drift.

• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 and AZ-801) preferred or equivalent enterprise administration experience.

• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 and AZ-801) Azure Administrator Associate (AZ-104) or equivalent hands-on experience with Windows Server Hyper-V hybrid infrastructure Azure administration backup/recovery and enterprise systems operations.

• Current Drivers License isrequiredandmaintainedwithan acceptable driving record as defined by STA policy.

Compliance:

• This position is classified asOSHA Bloodborne Pathogens Exposure Category III.The incumbent in this position has no potential for occupational exposure.

• Employees mustcomply withallapplicable federal state and local laws accreditation requirements and organizational policies.

• This role requirescompliance with HIPAA and all confidentiality standards related to patient donor employee and organizational must safeguard all confidential information anddiscloseit only aspermittedby law and organizational policy.

Other:

Southwest Transplant Alliancemaintainsa policy of nondiscrimination with employees and applicants for employment.No aspect of employment will be influenced in any manner by race color religion sex age national origin physical or mental disability genetics sexual orientation gender identity gender expression or any other basis prohibited by statute.In addition to federal law requirements STAcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

Disclaimer:

This job description is intended to describe the general nature and level of work is not an exhaustive list of responsibilities duties or skillsrequired. Job duties may change at any time with or without in this description constitutes a contract of employment and employmentremainsat-will.

Required Experience:

Unclear Seniority