System Administrator III

Location: Must be local to Brentwood TN or Denver CO

The Tier 3 Microsoft Entra Administrator is a senior Identity & Access Management (IAM) professional responsible for securing managing and optimizing hybrid identity environments across Active Directory and Microsoft Entra ID. Serving as the highest escalation point for identity-related issues this role leads advanced troubleshooting root cause analysis identity governance and security initiatives aligned with Zero Trust principles.

This position focuses heavily on identity security privileged access management Conditional Access MFA Identity Protection and identity governance. The administrator partners closely with Cybersecurity Infrastructure Compliance and Operations teams to ensure secure resilient and audit-ready identity services. Responsibilities also include mentoring Tier 12 support teams driving automation through PowerShell and Microsoft Graph and improving operational efficiency through ServiceNow and identity lifecycle management tools such as NetIQ.

Key Responsibilities

• Serve as the Tier 3 escalation point for complex Entra ID Active Directory authentication and hybrid identity issues.
• Lead resolution of critical identity outages security incidents and root cause analyses.
• Administer and secure Microsoft Entra ID Active Directory Entra Connect and Cloud Sync environments.
• Design and manage Conditional Access MFA Identity Protection Privileged Identity Management (PIM) and Zero Trust controls.
• Lead identity governance initiatives including Access Reviews Entitlement Management and joiner-mover-leaver processes.
• Integrate and secure enterprise applications using SAML OAuth OpenID Connect SCIM and Entra SSO.
• Drive automation and operational improvements using PowerShell Microsoft Graph Azure Automation and Logic Apps.
• Support audit compliance and regulatory requirements including SOX SOC 2 ISO and HIPAA.
• Mentor support teams and contribute to service excellence through ServiceNow documentation and process improvements.

Qualifications :

Required:

• 5 years of IAM experience with 3 years focused on Microsoft Entra ID in a hybrid environment.
• Deep expertise in:
  • Microsoft Entra ID and Active Directory
  • Conditional Access MFA and Zero Trust identity controls
  • Privileged Identity Management (PIM)
  • Hybrid identity troubleshooting (sync authentication federation)
• Hands-on experience with ServiceNow (ITSM identity workflows).
• Experience working with NetIQ identity governance or directory tools.
• Strong PowerShell and automation skills.
• Proven ability to lead incident response and security-focused identity initiatives.
• Security-first mindset with strong Zero Trust principles
• Advanced troubleshooting and analytical skills
• Strong collaboration with Security Compliance and Infrastructure teams
• Clear technical documentation and communication
• Ability to lead initiatives independently and influence identity strategy

Preferred:

• Microsoft certifications (preferred):
  • SC-300 Identity and Access Administrator
  • SC-200 / SC-100 Security
  • AZ-104 MS-102
• Experience with:
  • Entra ID Protection and identity risk management
  • Defender for Cloud Apps integration
  • Phishing-resistant MFA rollouts (FIDO2 / WHfB)
  • ITIL-based operational environments
• Experience supporting regulated or highly audited environments.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls as necessary. 
• Ability to go into corporate or client offices to work onsite as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer as necessary. 
• Ability to bend kneel crouch and reach overhead as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary. 
• Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary. 
• For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary. 
• For positions that require business travel and/or event attendance a valid drivers license and acceptable driving record are required as driving is an essential job function.

*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.   

USA Benefits (Full time roles only does not apply to contractor positions)

• Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options  
• Flexible Spending Accounts (Medical Transit and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time