System Administrator

We have an exciting opportunity available for a System Administrator based out of our corporate office in Bloomington MN.  The IT System Administrator acts as a crucial liaison between the IT Service Desk and Infrastructure teams ensuring seamless communication and efficient operations. This role encompasses a diverse range of responsibilities including Service Desk support ServiceNow administration and development SharePoint and Teams administration and other essential IT system administration duties.

Key Accountabilities Include:

Service Desk Support:

• Provide advanced technical support and guidance to the IT Service Desk team.
• Troubleshoot and resolve complex technical issues escalated from the Service Desk.
• Ensure timely and effective resolution of service requests and incidents.
• Document system configurations procedures and policies.

System Administration:

• Collaborate with the engineering team to design implement and maintain IT infrastructure solutions including network server and storage systems.
• Manage and maintain Intune SharePoint sites and Teams services providing user support troubleshooting and training. Implement and enforce SharePoint and Teams governance policies.
• Act as a bridge between the Service Desk and Infrastructure teams facilitating communication and collaboration. 
•  Monitor and maintain IT systems ensuring high availability and performance.

ServiceNow Administration and Development:

• Administer develop and customize the ServiceNow platform including creating and managing workflows scripts and automation.
• Optimize platform performance and usability and perform maintenance updates and upgrades.
• Manage user roles permissions and security and implement security policies to ensure compliance.
• Implement and refine ServiceNow modules (e.g. ITSM RSM) and configure and maintain system integrations.
• Ensure data integrity develop reports and manage licenses and vendor interactions.
• Monitor performance troubleshoot issues and provide user support including maintaining documentation.
• Contribute to governance and continuous improvement.

Communication & Collaboration 

• Communicate effectively verbally and in writing with people at all organizational levels. 
• Work in a team environment making positive contributions to the organization. 
• Establish and maintain effective relationships with staff members customers and vendors. 
• Other duties as assigned or required. 

The US national base salary range for this position is $86377 - $105811. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills work location and relevant education or experience.

Qualifications :

Required:

• Proven experience as an IT System Administrator or similar role.
• Strong knowledge of IT infrastructure including servers networks and storage systems.
• Proficiency in ServiceNow administration and development.
• Experience with SharePoint administration.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Familiarity with ITIL/ITSM framework and best practices.

Preferred:

• Associates degree in computer science Information Technology or a related field.
• Relevant certifications (e.g. Microsoft Certified: Azure SharePoint Teams Administrator ServiceNow Certified System Administrator).
• Experience with scripting and automation (e.g. PowerShell Python).

Additional Information :

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes medical dental 401K match paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team/project needs.  

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

Remote Work :

No

Employment Type :

Full-time