System Administrator

Job title: System Administrator

Location: Allentown PA Onsite

Shift-based work 8:00pm to 6:00am EST

Job description:

• Basic understanding of IT systems including servers networking and workstations.
• Ability to perform fundamental troubleshooting across hardware and software environments.
• Familiarity with IT ticketing systems for tracking and resolving support requests.
• Exposure to change management processes within an IT operations framework.
• Awareness of monitoring and alerting tools used to maintain system health.
• Strong customer service skills with the ability to explain technical concepts in simple terms.
• Must demonstrate a professional demeanor and maintain a presentable appearance when interacting with customers.

Preferred qualifications:

• Hands-on experience with common IT support tools and platforms.
• Basic understanding of Active Directory user account management and permissions.
• Ability to follow established procedures with precision and attention to detail particularly in compliance-driven environments.
• SCCM workstation imaging and packaging experience is a plus.
• Willingness to work second or third shift particularly to support coverage during team absences or vacations.