Switchboard Operator

Job Summary:

WHO ARE YOU

Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative

forward thinking and committed. At Live Nation Entertainment our people embrace these

qualities so if this sounds like you then please read on!

THE JOB

US Concerts is seeking a Guest Service team member. The Guest Service member will interact

with customers to provide information in response to inquiries about products and services and

to handle and resolve complaints.

AVAILABILITY

• Weekdays from 11-6
• Some later shifts depending on show schedule
• Certain weekends

WHAT THIS ROLE WILL DO

Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls emails

or in person inquiries to resolve our customer concerns and questions

Adapt to customer needs ensuring that they are understood and appropriate action is

taken to meet and exceed their expectations.

Refer unresolved customer grievances to designated departments for further

investigation

Confer with customers by telephone email or in person to provide information

Keep records of customer interactions or transaction recording details of inquiries

complaints or comments as well as action taken.

Show CARE by participating in the venues sustainability program which could include

implementing programs that conserve resources/prevent waste such as sorting waste

and collecting recycling and educating our fans about our efforts.

Partner with fellowcrewmembers at the end of show to close the venue- this may

include collecting recyclables from the lawn and/or reserved section picking up and

properly storing event equipment such as lawn chairs barricade Etc.

Other tasks as assigned by the Guest Services Manager

WHAT THIS PERSON WILL BRING

High School Diploma or equivalent

At least 2 years in Customer Service and communications

Strong strategic thinking and creative problem-solving skills

Excellent verbal written andinterpersonal communication skills

Acute sense of judgment tact and diplomacy

A strong sense of teamworkand ability to execute programs

Excellent verbal and written communication skills

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.