Swim Lesson Coordinator

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development healthy living and social responsibility.

The Swim Lesson Coordinator supports the work of the Y a leading nonprofit charitable organization committed to strengthening community through youth development healthy living and social responsibility. Under the direction of the Aquatics Director this role coordinates assigned swim lesson operations supports instructors communicates with participants and families and helps ensure programs are safe organized welcoming and responsive to enrollment needs.

This position organizes assigned work and provides on-deck direction and coaching but does not independently hire discipline terminate set compensation approve timecards or payroll manage the department budget or expenses or make final staffing decisions. These responsibilities remain with the Aquatics Director or other appropriate designated leadership. The coordinator is responsible for accurate private-lesson package redemption records and timely escalation of concerns and has the authority to direct assigned swim-lesson staff and coordinate day-to-day lesson operations during scheduled shifts.

Not only will you be part of amazing mission driven work we offer the following benefits for our Part-time Staff:

• Work Today Get Paid Today!!!Instant access to your earned wages before payday.
• Free individual Y membership with 75% discount on upgraded memberships.
• 50% Discount on Programs including Childcare sports aquatics and Personal Training.
• 12% Retirement Contribution once fully vested.
• 403b Retirement Savings Plan.

Our mission and core values are brought to life by our the Y we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else we are on a relentless quest to make our community stronger beginning with you.

Program Coordination and Participant Service & Program Growth

• Coordinate makeup lessons including instructor and participant communication scheduling and follow-through.
• Assist the Aquatics Director with creating swim lesson schedules and offerings based on enrollment staffing pool availability and program needs.
• Provide welcoming responsive service to members guests participants and parents
• Address routine concerns promptly and work to support a positive customer experience and satisfaction with aquatics programs.
• Respond promptly and professionally to questions about swim programs registration schedules placement and procedures
  • Refer escalated concerns to the Aquatics Director.
• Monitor registration and waitlists and support enrollment goals through participant follow-up marketing coordination and outreach as assigned.
• Manage private lesson intake and maintain accurate package redemption records in accordance with established procedures.

Deck Operations and Instruction

• Provide on-deck supervision during assigned programming and support safe timely program transitions and consistent lesson delivery.
• At the request of the Aquatics Director assist with the lifeguard shift rotation and coverage coordination
• Elevate staffing needs and final scheduling decisions to the Aquatics Director.
• Teach group and/or private swim lessons and provide operational coverage when scheduled and appropriately certified.

Instructor Support and Daily Communication

• Support instructor onboarding and training
• Reinforce approved curriculum and safety expectations
• Observe instruction and provide timely coaching and feedback.
• Provide day-of-program direction to assigned instructors and help secure substitutes or coverage as directed.
• Elevate performance conduct attendance or safety concerns to the Aquatics Director.
• Complete a daily check-in with the Aquatics Director and communicate enrollment staffing participant facility and safety concerns.

Records Safety and Compliance

• Maintain accurate program records and protect confidential participant and employee information.
• Follow all YMCA safety emergency-response child-abuse-prevention mandated-reporting and risk-management policies and procedures.

Professional Expectations

• Attend required meetings trainings and in-services and perform other related duties as assigned.

Other Expectations

• Adhere to policies related to boundaries with consumers.
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Follow mandated reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
  • Maintenance Employees-ensure unused rooms and closets remain locked; routinely monitor high-risk locations (locker-rooms and bathrooms) etc.
  • Front Desk Personnel- ensure consumers are properly signed in and out ensure only authorized adults are allowed in the facility etc.

SCHEDULE AND COMPENSATION

Hours vary based on program size enrollment season and operational need. Administrative and supervisory hours may be reduced during mid-session periods or slower seasons. The Aquatics Director will establish the work schedule on a biweekly basis. Coordinator administrative and deck-supervision time is paid at the approved coordinator rate; time spent teaching group or private lessons is paid at the applicable instructional rate. The employee must accurately record all hours worked under the correct activity or pay code. All compensation and overtime will be administered in accordance with applicable law and YMCA payroll practices.

QUALIFICATIONS:

• High school diploma or GED required.
• At least two years of swim-instruction aquatics-programming or related teaching experience preferred.
• Experience supporting or coaching staff and providing strong customer service preferred.
• Current CPR AED and First Aid certification from an approved provider or ability to obtain within 30-days.
• Current YMCA or American Red Cross lifeguard certification or ability to obtain within 90 days if required for assigned on-deck responsibilities.
• Current swim-instructor certification or demonstrated ability to teach the YMCA swim-lesson curriculum as required by branch practice.
• Strong organizational communication and follow-through skills; ability to manage multiple schedules and participant needs.
• Ability to use email registration systems and basic Microsoft Office applications.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently move throughout the pool deck and aquatics facility and remain mobile for extended periods.
• Work in a warm humid and noisy environment and around treated pool water.
• Communicate frequently in person by phone and electronically.
• Occasionally use a computer and other office equipment for administrative work.
• Enter the water and demonstrate swim skills or assist in an emergency when assigned and appropriately certified.
• Lift move or handle instructional and rescue equipment weighing up to 50 pounds.