SVP Sales, Service & Enablement

Were committed to bringing passion and customer focus to the business.

The Senior Vice President (SVP) Sales Service & Enablement is responsible for leading the strategic capabilities that support sales execution service consistency associate preparedness operational readiness workforce planning network optimization and incentive administration across the consumer bank network. This role ensures the Simmons Consumer banking organization has the tools processes staffing models training programs branch routines and operating standards necessary to deliver consistent customer outcomes improve productivity and support profitable growth. The SVP serves as a key partner to Consumer and Retail Banking leadership translating business strategy into scalable field execution and enabling a stronger more consistent experience for both bankers and customers.

Essential Duties and Responsibilities

• Provides strategic leadership for the Sales Service & Enablement function ensuring network planning workforce planning branch operations retail training sales and service effectiveness and incentive administration operate as an integrated support model for the branch network.
• Lead ongoing branch network strategy and execution including analysis and recommendations related to branch openings closures consolidations relocations upgrades and ATM network rationalization.
• Oversee workforce planning FTE modeling capacity management and centralized scheduling practices to ensure optimal staffing levels across markets branches and regions.
• Guide the use and ongoing development of workforce planning tools including Verint or similar platforms to improve scheduling consistency capacity allocation productivity and branch coverage.
• Establish maintain and enforce branch operating policies procedures compliance expectations and day-to-day execution standards in partnership with Risk Compliance Operations and Retail Leadership.
• Ensure operational readiness for branch network changes including openings closings consolidations facility upgrades equipment needs process transitions and related change management activities.
• Oversee the design and execution of onboarding role-based training ongoing developmental learning knowledge management and facilitator-led training programs for branch associates.
• Deploy coaching and banker preparedness resources across regions to strengthen needs-based conversations customer engagement sales execution service behaviors and branch leadership capability.
• Own sales rhythms branch choreography discovery playbooks servicing scripts lead management processes and field routines that support consistent execution across the branch network.
• Partner with Retail Banking leadership to monitor sales service productivity customer experience and service-level metrics; identify performance gaps; and drive action plans for improvement.
• Leads tool enablement efforts for the branch network ensuring bankers and leaders have practical resources systems playbooks and job aids needed to execute consistency and serve customers effectively.
• Oversee customer journey and service policy design for the branch channel ensuring processes are clear customer-centered operationally sound and aligned with the broader Consumer banking priorities.
• Owns administration maintenance and governance of consumer banking incentive programs ensuring incentive processes are accurate timely compliant and aligned to desired business outcomes.
• Partners with Finance HR Risk Compliance Product Digital Banking Marketing and Retail/Consumer leadership to align field execution strategies with broader bank priorities performance targets and customer growth objectives.
• Leads and develops a high-performing team of functional leaders and specialists establishing clear priorities performance expectations accountability routines and talent development plans.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge skill and/or ability.

• Skills
  • Executive-level leadership capability with the ability to set direction align stakeholders and drive execution across multiple functions.
  • Strong understanding of retail banking branch operations sales management customer experience workforce planning and service delivery models.
  • Ability to translate business strategy into practical operating routines field tools training programs and execution standards.
  • Demonstrated ability to lead through change influence senior stakeholders and drive adoption across distributed teams.
  • Strong analytical and decision-making skills including the ability to interpret performance data staffing trends customer experience results and operational metrics.
  • Excellent communication presentation coaching and relationship-building skills.
  • Ability to balance growth service operational risk compliance associate experience and customer experience priorities.
  • Strong talent leadership skills with experience building developing and holding teams accountable for measurable outcomes.
• Technical/Computer Skills
  • Proficiency with Microsoft Office applications including Excel PowerPoint Word Outlook and Teams.
  • Experience using workforce management scheduling CRM lead management reporting or performance management tools.
  • Ability to interpret dashboards scorecards staffing models sales reports service metrics and operational reporting.
  • Familiarity with retail banking systems branch operating platforms customer service tools and training or knowledge management platforms preferred.

• Education and/or Experience
  • Bachelors degree in Business Administration Finance Banking Operations or a related field required; advanced degree preferred.
  • 10 years of progressive leadership experience in retail banking consumer banking branch operations sales enablement workforce planning customer experience or related financial services functions.
  • Experience leading multiple teams or functional areas with enterprise or broad field impact.
  • Experience developing or overseeing sales routines service standards branch operating procedures training programs incentive processes staffing models or network strategy preferred.
  • Experience leading change management process improvement transformation or large-scale field execution initiatives strongly preferred.

• Other Qualifications (including physical requirements)

• Ability to travel periodically to branches markets meetings and business events as needed.
• Strong executive presence and ability to represent the function with senior leaders field leaders internal partners and external stakeholders.
• High degree of judgement discretion and professionalism when handling confidential business associate customer and performance information.
• Ability to operate in a fast-paced environment while managing competing priorities complex stakeholders needs and transformation-related change.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the associate for this job. Activities duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.