SVP, Chief Claims Officer

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SVP Chief Claims Officer

Position Summary

Responsible for the strategic leadership operational excellence and financial performance of the P&C Claims organization. Oversees all aspects of claims handling for the specialty auto business including liability physical damage litigation SIU (Special Investigations Unit) and vendor management with a strong emphasis on managing severity controlling loss costs and delivering fair timely outcomes for policyholders.

The CCO plays a critical role in shaping claims philosophy for complex and high-risk auto segments balancing customer experience regulatory compliance and profitability.

Key Responsibilities

• Develop and execute the overall claims strategy aligned with corporate objectives underwriting appetite and growth goals in specialty auto segments. Establish claims best practices tailored to non-standard and specialty risks including high-frequency/low-severity and complex liability exposures.

• Partner with underwriting actuarial and product teams to provide insights on loss trends claims severity and emerging risks (e.g. litigation trends fraud patterns social inflation).

• Lead end-to-end claims operations including FNOL (First Notice of Loss) adjudication subrogation litigation management and salvage. Drives continuous improvement in claims cycle time accuracy indemnity leakage and expense management.

• Implement advanced analytics and automation to enhance claims decision-making and efficiency.

• Own claims P&L performance including loss ratios LAE (Loss Adjustment Expense) and reserving accuracy.

• Collaborate with actuarial teams on reserving methodologies and ensure adequacy of case reserves.

• Manage vendor relationships (TPAs independent adjusters legal counsel repair networks) to optimize cost and performance.

• Develop strategies to manage complex and litigated claims including bodily injury and attorney-represented cases.

• Lead anti-fraud strategy including detection investigation and prevention of organized fraud rings and opportunistic fraud.

• Ensure strong SIU capabilities aligned with regulatory requirements.

• Ensure compliance with all state regulatory requirements including claims handling standards and reporting obligations. Maintain strong internal controls and audit readiness. Engage with regulators industry groups and external stakeholders as needed.

• Build and lead a high-performing claims organization including recruitment development and retention of top talent. Foster a culture of accountability continuous learning and ethical decision-making. Develop leadership bench strength and succession plans.

Qualifications

• Bachelors degree required; advanced degree (MBA JD) preferred. Professional designations (CPCU AIC ARM) strongly preferred.

• Ability to work in a hybrid environment from one of our Claims office locations.

Experience

• At least 15 years claims leadership experience in auto insurance with significant exposure to specialty or non-standard segments.

• Proven track record managing large-scale claims operations and delivering improved loss ratios and operational efficiency.

• Deep expertise in bodily injury litigation management and claims analytics.

The base range for this position is $250000 to $350000. When determining candidate offers we consider experience skills education certifications and geographic location among other factors. This job is eligible for an annual discretionary bonus equity and Kemper benefits (Medical Dental Vision PTO 401k etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity Equity and Inclusion efforts to align with our vision mission and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information such as your social security number or banking information via text or email. Additionally Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message delete it.

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